John R Wildrick
Montgomery,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled at working under pressure and adapting to new situations. Devoted husband, father of five, and competitive athlete.
Overview
18
18
years of professional experience
Work History
Professional Firefighter
Fdny
New York, NY
08/05/07 - Current
- Responded to emergency calls and provided medical aid to injured persons.
- Cleaned, inspected, and maintained apparatus, quarters, and equipment.
- Maintained professional relationship with the public.
Assistant Store Manager
Calvin Klein
Central Valley, NY
05.2007 - 08.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Sales Floor Supervisor
Calvin Klein
Central Valley, NY
08.2006 - 05.2007
- Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
- Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
- Identified areas of process improvements in order to maximize efficiency and productivity on the sales floor.
- Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Maintained accurate records of sales transactions including tracking data related to customer purchases.
Sales Associate
Calvin Klein
Montgomery, NY
03.2006 - 08.2006
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
CPT Certification - Certified Personal Trainer
NASM
Online07-2024
Associate of Science - Exercise Science
SUNY Orange
Middletown, NY05-2005
Skills
- Fire Service Leadership
- First-aid and CPR
- Customer Service and Engagement
- Upselling and Cross Selling
- Sales Strategies
- Performance Improvement
- Problem-Solving
Affiliations
- USAPL 90Kg powerlifter
- Goodwill Church security team member
- Goodwill Church Vacation Bible School Counselor
References
References available upon request.
Timeline
Assistant Store Manager
Calvin Klein
05.2007 - 08.2007
Sales Floor Supervisor
Calvin Klein
08.2006 - 05.2007
Sales Associate
Calvin Klein
03.2006 - 08.2006
Professional Firefighter
Fdny
08/05/07 - Current
CPT Certification - Certified Personal Trainer
NASM
Associate of Science - Exercise Science
SUNY Orange