Resourceful Restaurant General Manager known for efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.
Overview
40
40
years of professional experience
Work History
CAP 1 Associate
Walmart
Punta Gorda, FL
11.2022 - 10.2024
Provided excellent customer service to ensure satisfaction.
Coordinated well-organized restocking to present attractive, full shelves for customers.
Recovered products from multiple departments and returned to correct sales floor locations.
Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
Customer Service Representative
Publix Grocery Store
Punta Gorda, FL
04.2017 - 10.2022
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business.
General Manager
Wendys International
Columbia, MO
08.1995 - 09.1997
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Wendys International
Sterling,Wallingford,Lynn,Madison, IL,CN,Ma,Wi
01.1985 - 09.1988
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
Hamilton-Wenham Regional High School
South Hamilton, MA
05-1968
Skills
Punctuality
Pallet jack usage
Inventory Management
Merchandise staging
Product display
Store maintenance
Stock replenishment
Product stocking
Order Picking
Professional Experience
Awarded numerous White Glove Awards for store sanitation, cleanliness, Customer service and procedure implimentation.
Accomplishments
Wendy's store operations chosen multiple times to implement new products and concepts such as Breakfast, Pasta bar, Chicago Hot Dogs