Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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John Raynaud

John Raynaud

Customer Service
Beaverton,Or

Summary

I am a passionate, empathetic, curious worker. Have been working in client facing jobs for over 15 years. Highly self motivated worker who knows how to be a loyal team player. Strongest skill set in interpersonal communication and training, and have a love of career/personal growth in others. Studied Psychology while in undergrad. Trained over 40 employees, and experienced running a business that grosses over 1.5 million in sales a year. Date of birth 1991-04-06

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Account Manager

Righteous Clothing Agency
Clackamas, OR
04.2022 - Current
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Quoted prices, credit terms and other bid specifications.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Server

Bamboo Sushi
Portland, OR
06.2021 - 03.2022
  • Outsold all of my other co-workers on special offers and and promotions the company was doing. While also outselling on daily and weekly specials.
  • Upsold high-profit items such as dinner specials and mixed drinks to enhance sales numbers.
  • Cultivated relationships between front and back of house to better prepare staff for customer needs.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items and recorded order information.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Insurance Broker

Velapoint Insurance LLC, National General Insurance Corp
08.2019 - 01.2021
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Deepened a strong sense of active listening participating in conversations revolving around loss or traumatic experiences.
  • Patiently worked with consistently overwhelmed and under informed clients about a topic they were unfamiliar with.
  • Grew skills in having conversations with people around difficult topics while still acknowledging their feelings and understanding of a situation.
  • Strategically navigated a complicated field to find plans that best fit a clients needs for that specific time.
  • Advanced time management keeping appointments and scheduled time to reach out and communicate with clients on regular reoccurring bases.
  • Dedicated commitment to keeping up with insurance law, policy, company, state, and federal changes happening within the field.
  • Calculated quotes and educated potential clients on insurance options.

General Manager

Pizza My Heart
01.2006 - 01.2019
  • Deftly manage 30 employees, addressing all needs while still managing internal systems of the restaurant and creating systems to minimize conflict and error.
  • Developed a strong training regimen, with an emphasis on a fun and personalized approach to each employee.
  • Created an excellent understanding of accounting and business management by being responsible for sales and store growth, using data analytics to track restaurant systems.
  • In depth knowledge of strategic scheduling to keep labor costs in required ranges, to combat exponentially increasing minimum wages.
  • Excellent Sales and Customer relationship experience.
  • Created by individual relationships and long-term relationships with non-profit and for-profit organizations through fundraisers and group events in and outside of the restaurant.

01.2010 - 01.2014

Education

B.A. - Clinical Psychology

California State University Monterey, CSUMB
08.2009 - 05.2013

Skills

Scheduling and time managementundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Timeline

Account Manager

Righteous Clothing Agency
04.2022 - Current

Server

Bamboo Sushi
06.2021 - 03.2022

Insurance Broker

Velapoint Insurance LLC, National General Insurance Corp
08.2019 - 01.2021

01.2010 - 01.2014

B.A. - Clinical Psychology

California State University Monterey, CSUMB
08.2009 - 05.2013

General Manager

Pizza My Heart
01.2006 - 01.2019

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John RaynaudCustomer Service