John Raynaud
Customer Service
Beaverton,Or
Summary
I am a passionate, empathetic, curious worker. Have been working in client facing jobs for over 15 years. Highly self motivated worker who knows how to be a loyal team player. Strongest skill set in interpersonal communication and training, and have a love of career/personal growth in others. Studied Psychology while in undergrad. Trained over 40 employees, and experienced running a business that grosses over 1.5 million in sales a year. Date of birth 1991-04-06
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Righteous Clothing Agency
Clackamas, OR
04.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Quoted prices, credit terms and other bid specifications.
- Developed and maintained strong working relationships with professionals within assigned territory.
Server
Bamboo Sushi
Portland, OR
06.2021 - 03.2022
- Outsold all of my other co-workers on special offers and and promotions the company was doing. While also outselling on daily and weekly specials.
- Upsold high-profit items such as dinner specials and mixed drinks to enhance sales numbers.
- Cultivated relationships between front and back of house to better prepare staff for customer needs.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Insurance Broker
Velapoint Insurance LLC, National General Insurance Corp
08.2019 - 01.2021
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Deepened a strong sense of active listening participating in conversations revolving around loss or traumatic experiences.
- Patiently worked with consistently overwhelmed and under informed clients about a topic they were unfamiliar with.
- Grew skills in having conversations with people around difficult topics while still acknowledging their feelings and understanding of a situation.
- Strategically navigated a complicated field to find plans that best fit a clients needs for that specific time.
- Advanced time management keeping appointments and scheduled time to reach out and communicate with clients on regular reoccurring bases.
- Dedicated commitment to keeping up with insurance law, policy, company, state, and federal changes happening within the field.
- Calculated quotes and educated potential clients on insurance options.
General Manager
Pizza My Heart
01.2006 - 01.2019
- Deftly manage 30 employees, addressing all needs while still managing internal systems of the restaurant and creating systems to minimize conflict and error.
- Developed a strong training regimen, with an emphasis on a fun and personalized approach to each employee.
- Created an excellent understanding of accounting and business management by being responsible for sales and store growth, using data analytics to track restaurant systems.
- In depth knowledge of strategic scheduling to keep labor costs in required ranges, to combat exponentially increasing minimum wages.
- Excellent Sales and Customer relationship experience.
- Created by individual relationships and long-term relationships with non-profit and for-profit organizations through fundraisers and group events in and outside of the restaurant.
01.2010 - 01.2014
Education
B.A. - Clinical Psychology
California State University Monterey, CSUMB
08.2009 - 05.2013
Skills
Scheduling and time managementInterpersonal CommunicationInspiring loyalty through transparencyAccount ManagementData AnalyticsAccountingBusiness managementInterpersonal CommunicationConflict ResolutionCustomer satisfactionScheduling
Phone Communication
Time managementSales expertise
Customer Relations
New account creation
Account oversight
CRM Systems
Converting leads
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Account Manager
Righteous Clothing Agency
04.2022 - Current
Server
Bamboo Sushi
06.2021 - 03.2022
Insurance Broker
Velapoint Insurance LLC, National General Insurance Corp
08.2019 - 01.2021
01.2010 - 01.2014
B.A. - Clinical Psychology
California State University Monterey, CSUMB
08.2009 - 05.2013
General Manager
Pizza My Heart
01.2006 - 01.2019