JOHN ROBERT HAGAMAN
1071 MEAT CAMP RD, BOONE,NC
Summary
Dynamic content reviewer with a proven track record at Red Hat, Inc., enhancing user experience through meticulous content evaluation and quality assurance. Expert in policy enforcement and user-generated content assessment, I implemented process improvements that significantly reduced errors, while fostering collaboration across teams to drive impactful content strategies.
Overview
2026
2026
years of professional experience
Work History
Content Reviewer
Red Hat, Inc.
2021 - 05.2025
- Reviewed and evaluated content for accuracy and relevance to enhance user experience.
- Ensured compliance with company policies while maintaining high-quality standards in content delivery.
- Collaborated with cross-functional teams to refine content strategies and improve overall effectiveness.
- Conducted thorough analyses of user feedback to identify areas for content improvement and optimization.
- Implemented quality assurance measures that reduced errors in published content significantly.
Digital Content Quality Specialist
Lowe’s Companies, Inc.
2018 - 2021
- Ensured compliance with quality standards through systematic inspections and evaluations.
- Developed and implemented process improvements to enhance operational efficiency and product quality.
- Analyzed customer feedback to identify trends and drive corrective actions for quality enhancements.
- Trained team members on quality assurance protocols and best practices for product consistency.
- Collaborated with cross-functional teams to resolve quality issues and implement preventive measures.
Education
Bachelor of Science - Information Systems & Data Management
University of North Carolina
Chapel Hill, NC05-2017
Skills
- Content Review & Moderation
- Policy & Guideline Enforcement
- Quality Assurance (QA)
- User-Generated Content Evaluation
- Risk & Safety Assessment
- Data Labeling & Annotation
- Online Research & Fact Checking
- Metadata Tagging & Categorization
- Attention to Detail & Consistency
- Remote Collaboration Tools
Timeline
Content Reviewer
Red Hat, Inc.
2021 - 05.2025
Digital Content Quality Specialist
Lowe’s Companies, Inc.
2018 - 2021
Bachelor of Science - Information Systems & Data Management
University of North Carolina