John Ross Watkins
Cookeville,TN
Summary
Dynamic professional with a proven track record at Skender-Newton Realty, excelling in transaction monitoring and fostering teamwork. Achieved streamlined operations and enhanced customer satisfaction through effective problem-solving and deadline management. Proficient in Microsoft Office, demonstrating a blend of hard and soft skills to drive success.
Overview
19
19
years of professional experience
Work History
Transaction Coordinator
Skender-Newton Realty
03.2016 - Current
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Successfully Organized and Executed Events thru out the year. Set Budgets, Get Sponcers, Set up and Break down events
Dispatcher Coordinator
Upper Cumberland Resource Agency
10.2015 - 03.2016
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Operations Specialist
First National Bank of Tennessee
11.2013 - 10.2015
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
Retail Store Owner
Self Employed
03.2011 - 11.2013
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Care Specialist
SunTrust Now Truist
01.2010 - 03.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Assitant General Manager
Image Hotels. Comfort Suites/Comfort Inn
05.2006 - 01.2010
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
High School Diploma -
Livingston Academy
Livingston, TN05-2006
Skills
- Transaction monitoring
- Data entry proficiency
- Deadline management
- Real estate
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Accounting
- Canva, Microsoft Office, Quickbooks, Zoom
Timeline
Transaction Coordinator
Skender-Newton Realty
03.2016 - Current
Dispatcher Coordinator
Upper Cumberland Resource Agency
10.2015 - 03.2016
Operations Specialist
First National Bank of Tennessee
11.2013 - 10.2015
Retail Store Owner
Self Employed
03.2011 - 11.2013
Customer Care Specialist
SunTrust Now Truist
01.2010 - 03.2011
Assitant General Manager
Image Hotels. Comfort Suites/Comfort Inn
05.2006 - 01.2010
High School Diploma -
Livingston Academy
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