Summary
Work History
Education
Skills
Timeline
GeneralManager
John Royster

John Royster

Waldorf,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Work History

Member Manager

Colt Black Car Service
Waldorf, MD
2019.02 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Developed detailed plans based on broad guidance and direction.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and administered project budgets.
  • Prepared quotes for new products and services and composed budgets.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Minister to Men

Love A.M.E. Church
Largo, MD
03.2016 - Current
  • Provided spiritual care through visitation, counseling and prayer.
  • Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Officiated special services such as weddings, funerals, baptisms and nursing home services.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Professional Disc Jockey

Nothin But A Party Productions
Lanham, MD
06.1992 - Current
  • Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Participated in community events and fundraisers and professionally represented station.
  • Made promotional appearances at public events.
  • Played music tracks from playlists provided by station management.
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.

Business Owner

Marygolds Family Event Center
Lanham, MD
02.2007 - 08.2014
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Optimized team hiring, training and performance.
  • Input income and expense details into database to track business finances and address variances.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided outstanding coaching to employees to boost productivity.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Social Services Case Manager

Department Of Human Services
Washington DC, District Of Columbia
07.1995 - 11.2005
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Identified community resources to support clients.
  • Provided group and individual counseling to identify, discuss and resolve problems and issues.
  • Connected clients with services in preferred language to provide sense of ease throughout care experience.
  • Established protocol for assessment and referral of clients to appropriate services.
  • Referred clients and researched services that provided for individual needs and determined best options based on need and location.
  • Disposed of personal biases and remained open and empathetic when designing client service plans.
  • Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.

Education

MDiv - Seminary

Payne Theological Seminary
Wilberforce, OH
05.2023

B.A. - Public Administration, Political Science Languages

North Carolina Central University
Durham, NC
05.2002

Skills

  • Spiritual leadership
  • Public speaking
  • Flexible and Adaptable
  • Multitasking Abilities
  • Decision Making
  • MS Office
  • PPE Compliance
  • Critical Thinking
  • Spiritual instruction
  • Officiating
  • Volunteer Management

Timeline

Member Manager

Colt Black Car Service
2019.02 - Current

Minister to Men

Love A.M.E. Church
03.2016 - Current

Business Owner

Marygolds Family Event Center
02.2007 - 08.2014

Social Services Case Manager

Department Of Human Services
07.1995 - 11.2005

Professional Disc Jockey

Nothin But A Party Productions
06.1992 - Current

MDiv - Seminary

Payne Theological Seminary

B.A. - Public Administration, Political Science Languages

North Carolina Central University

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John Royster