John S. Kogut, Jr.
Warwick,RI
Summary
Experienced Masonry Sales Representative with excellent client-focused project management skills. Multi-task-oriented with strong ability to communicate effectively with all clientele.
Overview
6
6
years of professional experience
Work History
Masonry Phone Sales
Riverhead Building Supply Corp.
03.2021 - Current
- Answered questions concerning prices and availability of Masonry and Hardscape products.
- Operated with select dialer system to manage more than 40+ calls per day.
- Consulted with territory, regional and strategic managers to plan account approaches.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Assisted customers in above-average time by answering questions, responding to inquiries and handling telephone and email requests.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with inside purchasers s and manufacturers to correct mistakes, track shipments and handle damage claims.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
Masonry Counter Sales
Riverhead Building Supply Corp.
12.2018 - 03.2021
- Managed rentals and returns processes for diverse customers.
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Documented orders in computer system with general conditions and special customer requirements.
- Welcomed customers and offered immediate assistance in line with business policies.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases pavers and hardscape wall products.
Masonry Sales Representative
United Builders Supply
07.2016 - 12.2018
- Purchase Stock Materials
- Inventory Analysis
- End-of-day Operations
- Warehouse Management
- Increased sales by 34.2% within one year
- Create sales with Masonry, Drywall and EPDM
- Incoming stock and transfers
- Customer relations
- Creating leads for sales
- Communicate to Vendors for Special Orders
- Quote new projects from blueprints
- Manage customer accounts
- Develop relationships, maintain quality, and promote enhancement sales with clients.
- Trained and mentored new sales representatives.
Education
Certificate - Unilock Products Knowledge
Unilock
2018
Certificate - Specialty Masonry Applications
Silpro Products Workshop
2017
Certificate - Electrical Technology
Lincoln Technical Institute - East Windsor
2010
High School Diploma - General Studies
Lyman Memorial High School
2006
Skills
- Multi-task Management
- Excellent communication
- Positive Attitude
- Adaptability
- Computer proficient
- Client-focused
- Customer Account Management
- POS Systems and Ordering Platforms
- Strategic Planning Skills
- Phone Systems
- Efficient and Detail-Oriented
- Problem Resolution
Affiliations
Member of the Rhode Island Nursery and Landscape Association
Travel- desire to experience new cultures and environments
Musician- drummer in a rock band with 16 years experience
Timeline
Masonry Phone Sales
Riverhead Building Supply Corp.
03.2021 - Current
Masonry Counter Sales
Riverhead Building Supply Corp.
12.2018 - 03.2021
Masonry Sales Representative
United Builders Supply
07.2016 - 12.2018
Certificate - Unilock Products Knowledge
Unilock
Certificate - Specialty Masonry Applications
Silpro Products Workshop
Certificate - Electrical Technology
Lincoln Technical Institute - East Windsor
High School Diploma - General Studies
Lyman Memorial High School
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