Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Johns Stoddard

Yakima,WA

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and relationship building. Proven ability to enhance shopping experiences and boost customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, consistently delivering exceptional service in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Walmart,
04.2020 - Current
  • Assisted customers in locating merchandise, enhancing overall shopping experience.
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Maintained clean and organized sales floor, promoting a welcoming environment for shoppers.
  • Collaborated with team members to restock shelves promptly, improving inventory presentation.
  • Handled customer inquiries effectively, providing timely solutions to enhance service quality.
  • Supported promotional activities by setting up displays, increasing product visibility and sales potential.
  • Trained new associates on store policies and procedures, fostering a knowledgeable staff environment.
  • Monitored inventory levels regularly, identifying needs for replenishment to ensure product availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.

Chef Manager

Micky's Pub
07.2013 - 04.2018
  • Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
  • Developed seasonal menus, incorporating local ingredients to enhance customer satisfaction.
  • Managed inventory levels, optimizing ordering processes to minimize waste and reduce costs.
  • Trained and mentored new culinary team members, fostering a collaborative work environment.

Education

General Studies

Spokane Falls Community College
Spokane, WA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Verbal/written communication
  • Stocking and receiving
  • Conflict resolution
  • Complex Problem-solving
  • Sales strategies
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Payment processing

Certification

Power equipment

Timeline

Sales Associate

Walmart,
04.2020 - Current

Chef Manager

Micky's Pub
07.2013 - 04.2018

General Studies

Spokane Falls Community College
Johns Stoddard