Johnson Adebajo
IT Consultant
Houston,TX
Summary
Dedicated and highly skilled IT professional with over 8 years of experience of providing business solutions using SDLC process. A proven track record in business analysis, System administration, Scrum Master, Project Management, testing, catalog management, and CMDB roles. Knowledgeable in ITSM, ITIL, CSM, ITOM, and ITBM processes. Dedicated to Service and continuous improvement of information and technology to achieve maximum value and customer satisfaction. Seeking a challenging position where to leverage my expertise to drive business efficiency, improve processes, and enhance the overall Organization’s Information technology for end-user satisfaction.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Systems Analyst
Verizon
11.2022 - 11.2023
- Collaborate with stakeholders to gather business requirements and translate them into application functionality, resulting in improved and continuous processes
- Participates in sizing and estimation activities within the agile team
- Testing in designing and executing test plans, conducting functional and regression testing, and documenting test cases to ensure quality assurance and adherence to requirements
- Coach team members on Agile processes, lead Agile ceremonies (Daily Standup, Sprint planning, Backlog Grooming, Retrospective), and removes any impediments to achieve the sprints’ objective
- Experienced in designing and maintaining service catalogs, defining catalog items, workflows, and approvals, and improving user experience through intuitive catalog design
- Maintaining proper documentation and traceability of the refined backlog items
- Collaborated with development teams to ensure smooth execution of backlog items
- Prepared user acceptance criteria, test plans, test cases
- Experience in leading/conducting User Acceptance Testing sessions with the end-Users
- Working with the product owner to prioritize stories and groom the stories
- Conducts smoke testing, system integration testing.
ServiceNow Administrator
McLaren Health
12.2020 - 12.2022
- Functioned as a liaison between business stakeholders and the development team to build viable business solutions
- Configured and customized ServiceNow applications, including Incident, Problem, Change, and Service Catalog, to align with organizational needs and improve service delivery
- Experience in backlog refinement for prioritization and grooming
- Participated in Agile ceremonies, such as sprint planning, daily stand-ups, and retrospective meetings
- Conducted regular reviews and audits of the ServiceNow platform to identify areas for improvement and implement necessary enhancement
- Provided administration and support for ServiceNow, including user management, data imports/exports, and security controls
- Experience in ITSM processes (Incident Management, Change Management, Problem Management, Service Catalog)
- Creates SLA reports and Dashboards to monitor SLAs stages for management better decisions on breached SLAs
- Performing CMDB reporting and Auditing based on KPIs.’ Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy
- Experience in relating Infrastructure CIs with Application/Business Services (Parent and child relationship)
- Experience in performing day-to-day issues resolution and troubleshooting of the ServiceNow platform.
ServiceNow Consultant
Fox Corporation
05.2019 - 11.2020
- Experience in turning requirements into user stories
- Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
- Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy
- Experience with implementing and managing Software Asset Management (SAM)
- Experience in performing day-to-day issues resolution and troubleshooting of the ServiceNow platform
- Translated business requirements into clear, concise user stories with acceptance criteria
- Facilitated backlog grooming sessions, ensuring backlog items were well-defined, es Experience in administration, configuration, integration, and implementation of ServiceNow
- Participated in sizing and estimation activities within the agile team
- Experience in leading/conducting UAT sessions with the end-Users.
Associate Consultant
Bureau Veritas
01.2014 - 05.2019
- Facilitate communication between business users, technical teams, and other relevant stakeholders to ensure that everyone understands project goals and requirements
- Participated in brainstorming sessions and contributed innovative ideas for process optimization and business growth
- Created detailed documentation of requirements, business processes, use cases, and other project-related materials.
Education
BS - Technical Management focus in Project Management
DeVry University
Houston, TXSkills
CMDB Administration
HAM/SAM Configuration item Management
Platform Customization and ConfigurationCatalog AdministrationReports and Dashboard AdministrationJava ScriptingServiceNowJiraConfluenceMicrosoft suiteSQLLucid ChartBigFixSCCMRequirements Gathering
End-User Support
Organizational Change Management
User Acceptance Testing
Technical Documentation
Business Process Analysis
User Requirements
API Integration
Certification
Certified ServiceNow Administration (CSA)
Timeline
Systems Analyst
Verizon
11.2022 - 11.2023
ServiceNow Administrator
McLaren Health
12.2020 - 12.2022
ServiceNow Consultant
Fox Corporation
05.2019 - 11.2020
Associate Consultant
Bureau Veritas
01.2014 - 05.2019
BS - Technical Management focus in Project Management
DeVry University