Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Travelling , meeting people , listening to good music
Timeline
Generic

Johnson Adeoye

Austin,TX

Summary

Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Breakfast/Banquet Lead

Tumi Hospitality (Outsourced To Aloft/Element Hote
02.2021 - Current
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
  • Streamlined banquet setup process for improved efficiency and reduced labor costs.
  • Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
  • Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
  • Trained new staff members on proper serving techniques, company policies, and customer service standards.
  • Developed strong relationships with vendors to maintain inventory levels and ensure quality products were used at events.
  • Maintained a safe working environment by adhering to strict sanitation guidelines and safety protocols during banquet operations.
  • Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
  • Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
  • Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
  • Collaborated with the culinary team to create customized menu options for clients based on their preferences and dietary restrictions.
  • Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
  • Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.
  • Adhered to all health and safety regulations while serving food and beverages.

Bartending/Cashier/Server

The Personel Store
03.2019 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.

Guest Service Representative

Tumi Hospitality
02.2019 - 12.2020
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Supported event planning efforts by coordinating group reservations and managing special requests from attendees.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.

Education

MBA - Finance

Ladoke Akintola University of Technology
Ogbomosho , Nigeria
10.2010

Skills

  • Adaptability to Change
  • Team Coordination
  • Positive Attitude
  • Professional Appearance
  • Attention to Detail
  • Problem Solving Abilities
  • Interpersonal Skills
  • Fine Dining Experience
  • Stress Tolerance
  • Event Planning Assistance
  • Exceptional Communication
  • Customer Service Excellence
  • Organizational Skills
  • Reliability and Punctuality
  • Banquet Setup Efficiency

Certification

TABC License

Texas Food Handler Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Trained and mentored 20 employees.
  • Achieved 90% of sales quote.
  • Promoted to Lead role after only 2 months for exceptional performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Travelling , meeting people , listening to good music

My roles in Hospitality has made a peoples person: I enjoy meeting new and returning guest and ensure they enjoy their stay in the Hotel

I so much love travelling and seeing new places listening to music the vibes that are educating

Timeline

Breakfast/Banquet Lead

Tumi Hospitality (Outsourced To Aloft/Element Hote
02.2021 - Current

Bartending/Cashier/Server

The Personel Store
03.2019 - Current

Guest Service Representative

Tumi Hospitality
02.2019 - 12.2020

MBA - Finance

Ladoke Akintola University of Technology

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Johnson Adeoye