Summary
Overview
Work History
Education
Skills
Accomplishments
Selectedexperience
Affiliations
Certification
Interests
Timeline
Generic

Johnson Aja

Baltimore,MD

Summary

Information Technology consultant Strategic planning for information systems Strong, solid managerial experience in diverse companies Visual Basic Programming and SQL Knowledge of relational and object database Technical knowledge of UNIX and PC applications development Windows 7, software languages and applications Designed client/server application Microsoft Office (Word, Excel, PowerPoint) LAN/WAN network configuration

Rehabilitation professional with strong track record in counseling and client support. Adept at developing personalized rehabilitation plans, employing therapeutic techniques, and advocating for clients' needs. Focused on team collaboration and achieving positive outcomes, adaptable to changing environments. Offers strong communication skills, empathy, and results-driven approach.

Professional rehabilitation specialist prepared for impactful roles in counseling and support. Extensive experience in client assessments and creating effective treatment strategies. Valued team collaborator with strong focus on achieving client-centered results and adapting to changing needs. Key skills include therapeutic communication and individualized care planning.

Experienced with client assessments, therapeutic strategies, and individualized treatment plans. Utilizes evidence-based methods to support client progress and well-being. Track record of effective client communication and collaborative teamwork.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Rehabilitation C

MSG Holdings
09.2024 - Current
  • Assisted individuals with addressing disabilities and developing career plans.
  • Promoted client self-advocacy by teaching necessary skills for navigating various systems such as healthcare, employment, and housing assistance programs.
  • Increased client satisfaction by providing personalized guidance on available community resources and support services.
  • Streamlined case management processes by maintaining accurate records and effective communication among team members.
  • Monitored industry trends and best practices to continually refine counseling approaches tailored to individual client needs.
  • Evaluated clients'' progress regularly and adjusted rehabilitation strategies accordingly for better results.
  • Empowered clients to make informed decisions about their futures by providing up-to-date information on relevant laws, regulations, and resources.
  • Improved client rehabilitation outcomes by developing and implementing customized treatment plans.
  • Demonstrated commitment to continuing education by attending professional development seminars and workshops, continually expanding knowledge of rehabilitation counseling techniques.
  • Maintained safe environment for [Number]-patient facility with continuous surveillance.

Facilitator

University Of Phoenix
09.2013 - Current
  • Facilitated courses in project management and Business Information Systems
  • Students applied knowledge areas such as project process groups, tools and techniques in solving organizational problems, personal and real world issues
  • Students gained firsthand knowledge the use of Microsoft suites such as Word, Excel and power-point presentation
  • They applied systems development methodology by stating problems, conducting feasibility studies, analyzing a, designing and implementing their final solution

Instructional Technology Teacher

Seven Hills Foundation & Affiliates
07.2023 - 04.2024
  • Participated in ongoing professional development opportunities, staying current on trends and advancements in educational technology teaching methods.
  • Assessed student performance regularly through formative assessments, adjusting instruction as needed for optimal learning outcomes.
  • Designed engaging project-based assignments that challenged students to apply their knowledge in practical ways.
  • Utilized various instructional strategies to accommodate diverse learning styles within the classroom setting.
  • Enhanced student engagement with interactive lesson plans and multimedia presentations.
  • Established a positive classroom environment where students felt comfortable asking questions and exploring new ideas.
  • Streamlined grading process through efficient use of technology tools, enabling faster feedback to students on their progress.
  • Improved student understanding of complex technology concepts by incorporating hands-on activities and real-world examples.
  • Incorporated creative problem-solving exercises into lessons, promoting critical thinking skills among students.
  • Developed customized learning plans for individual students, ensuring their academic success in the subject area.
  • Collaborated with colleagues to develop interdisciplinary lessons, fostering a deeper understanding of how technology connects to other subject areas.
  • Contributed to curriculum development initiatives at the school or district level, ensuring alignment with state standards and best practices in technology education.
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Processed software and hardware by coordinating user setups, installations and upgrades.
  • Used lectures, demonstrations and discussions to instruct students individually and in small groups.
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
  • Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
  • Invigilated and graded projects, quizzes and examinations.
  • Communicated with students to discuss progress and need for tutoring and extra assistance.
  • Developed curricula and course syllabi covering required subject areas and promoting student knowledge.
  • Facilitated student discussion and provided opportunities for students to apply knowledge to real-world scenarios.
  • Created lesson plans and instructional materials in accordance with school district guidelines.
  • Used computers, audio-visual aids and other equipment and materials to supplement presentations.
  • Helped individuals develop life skills, improve knowledge and enhance vocational skills.

Support Professional

Seven Hills Foundation & Associate
12.2019 - 01.2020
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
  • Improved team morale and cohesion by initiating regular team-building activities and feedback sessions.
  • Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.

Independent Consultant

Tek Systems
06.2012 - 09.2013
  • Implementation of the Wireless on Wheels (WOW) project for the MedStart Health
  • Installed, configured, imaged, encrypted, deployed, and maintained software on laptops at Washington Hospital Center and Georgetown University in Washington, D.C
  • And the Inner Harbor Hospital in Baltimore, MD
  • Installed workstation infrastructure at Anne Arundel County Hospital in Kent Island, MD
  • Assembled the components of the system; deployed, and tested at several hospital wards

Team Lead

Advantage Technical Resourcing
07.2011 - 05.2012
  • Key member of team charged with infrastructure deployment in financial company
  • Installation of hardware, monitors and other peripherals, and configuration of software
  • Supported end-user’s conversion to new systems and ease of use
  • Assured restoration of data and information

Consultant

Modis Inc., & Halifax Corporation
02.2009 - 07.2011
  • Deployed print servers and printers including de-installation and installation
  • Installed and configured the software and testing the network for interoperability and maintaining the integrity of the system
  • Collaborated and escalated with the coordinator for validity and standards were in conformity
  • Supported End-users on ease of use, network interface restored to the required standard and in conformity with best practice

Consultant

Smart Source Inc.
10.2010 - 11.2010
  • Key member charged with deployment of infrastructure in Bank
  • Hardware installation, configuration of software, testing for interoperability and compatibility of systems
  • Performed LAN/WAN support, troubleshooting, configuration management, and telephony service for banking industry client

K-Force Resource Inc.
05.2005 - 06.2009
  • Key member of team charged with the responsibility of infrastructure deployment in financial organization in the region of New York, Connecticut and Massachusetts
  • Physical installation of hardware, peripherals, cable management, configuration of the system for network interoperability
  • Network testing for intrusion and detection
  • Asset management
  • Performance management and educating end-users on use of new system

Information Technology Specialist

Seven Hills Foundation & Affiliates
01.2000 - 06.2002
  • Set up network profiles, security permissions and file sharing systems.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Trained end-users on new software applications, increasing productivity across departments.
  • Reduced network downtime with proactive monitoring and troubleshooting.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
  • Established IT policies and procedures, fostering a culture of security awareness within the organization.
  • Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
  • Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and resolved hardware and software issues.
  • Evaluated software products to determine compatibility with existing systems.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Developed and documented network policies, procedures and standards.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented and maintained virtual private networks.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Devised scripts and automation tools to improve system efficiency.

Education

Technical Management Program (PTE) – Advanced Professional Certificate -

Johns Hopkins Whiting School Of Engineering
Baltimore, MD
06.2015

M Sc. - Information Technology Systems

Johns Hopkins University
Baltimore, MD
06.2000

Master of Science - Information

Johns Hopkins University
Baltimore, MD
06-2000

Leadership Development Program–Graduate Certificate -

Johns Hopkins University
Baltimore, MD
09.1998

Leadership Development Program–Graduate Certificate -

Johns Hopkins University
Baltimore, MD
09.1998

BA - Business Management

Herbert H. Lehman College (CUNY)
Bronx, NY
05.1997

Skills

  • Strategic planning for information systems
  • Visual Basic Programming
  • SQL
  • Knowledge of relational and object database
  • Technical knowledge of UNIX
  • PC applications development
  • Windows 7
  • Designed client/server application
  • Microsoft Office (Word, Excel, PowerPoint)
  • LAN/WAN network configuration

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 20% Sales Revenue Increase by introducing Microsoft Excel for Inventory tracking tasks.
  • Achieved Week End objective migration by completing Project with accuracy and efficiency.
  • Documented and resolved Migrating Isuues which led to loss of client applications.
  • Supervised team of 5-10 staff members.

Selectedexperience

  • Facilitator, University Of Phoenix, md, MD, 09/01/13, Present, Facilitated courses in project management and Business Information Systems., Students applied knowledge areas such as project process groups, tools and techniques in solving organizational problems, personal and real world issues., Students gained firsthand knowledge the use of Microsoft suites such as Word, Excel and PowerPoint presentation., They applied systems development methodology by stating problems, conducting feasibility studies, analyzing, designing and implementing their final solution.
  • Independent Consultant, Tek Systems, MD, MD, 06/01/12, 09/01/13, Implementation of the Wireless on Wheels (WOW) project for the MedStart Health., Installed, configured, imaged, encrypted, deployed, and maintained software on laptops at Washington Hospital Center and Georgetown University in Washington, D.C. and the Inner Harbor Hospital in Baltimore, MD., Installed workstation infrastructure at Anne Arundel County Hospital in Kent Island, MD., Assembled the components of the system; deployed, and tested at several hospital wards.
  • Team Lead, Advantage Technical Resourcing, MA, MA, 07/01/11, 05/01/12, Key member of team charged with infrastructure deployment in financial company., Installation of hardware, monitors and other peripherals, and configuration of software., Supported end-user’s conversion to new systems and ease of use., Assured restoration of data and information.
  • Consultant, Modis Inc., & Halifax Corporation, FL, FL, 02/01/09, 07/01/11, Deployed print servers and printers including de-installation and installation., Installed and configured the software and testing the network for interoperability and maintaining the integrity of the system., Collaborated and escalated with the coordinator for validity and standards were in conformity., Supported End-users on ease of use, network interface restored to the required standard and in conformity with best practice.
  • Consultant, Smart Source Inc., IL, IL, 10/01/10, 11/01/10, Key member charged with deployment of infrastructure in Bank., Hardware installation, configuration of software, testing for interoperability and compatibility of systems., Performed LAN/WAN support, troubleshooting, configuration management, and telephony service for banking industry client.
  • Key member, K-Force Resource Inc., 05/01/05, 06/01/09, Charged with the responsibility of infrastructure deployment in financial organization in the region of New York, Connecticut and Massachusetts., Physical installation of hardware, peripherals, cable management, configuration of the system for network interoperability., Network testing for intrusion and detection., Asset management., Performance management and educating end-users on use of new system.

Affiliations

  • Leadership Developmental Progam
  • Johns Hopkins Alum

Certification

  • CPR/AED Certification
  • Massachusetts Driver's License
  • First Aid Certification

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Robotics
  • Design and Build Websites
  • Augmented Reality (AR) Development
  • Designing and Printing 3D Models
  • Virtual Reality
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Coding and Programming

Timeline

Rehabilitation C

MSG Holdings
09.2024 - Current

Instructional Technology Teacher

Seven Hills Foundation & Affiliates
07.2023 - 04.2024

Support Professional

Seven Hills Foundation & Associate
12.2019 - 01.2020

Facilitator

University Of Phoenix
09.2013 - Current

Independent Consultant

Tek Systems
06.2012 - 09.2013

Team Lead

Advantage Technical Resourcing
07.2011 - 05.2012

Consultant

Smart Source Inc.
10.2010 - 11.2010

Consultant

Modis Inc., & Halifax Corporation
02.2009 - 07.2011

K-Force Resource Inc.
05.2005 - 06.2009

Information Technology Specialist

Seven Hills Foundation & Affiliates
01.2000 - 06.2002

M Sc. - Information Technology Systems

Johns Hopkins University

Leadership Development Program–Graduate Certificate -

Johns Hopkins University

Leadership Development Program–Graduate Certificate -

Johns Hopkins University

BA - Business Management

Herbert H. Lehman College (CUNY)

Technical Management Program (PTE) – Advanced Professional Certificate -

Johns Hopkins Whiting School Of Engineering

Master of Science - Information

Johns Hopkins University
Johnson Aja