Johnson Apalla
Federal Way
Summary
Dynamic and detail-oriented professional with extensive custodial experience at NorthWest Premier Event Staffing. Proven expertise in cleaning and groundskeeping, complemented by strong customer service skills. Recognized for enhancing facility cleanliness and efficiency, while actively promoting safety protocols and sustainability initiatives. Committed to delivering exceptional results in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Custodial Worker
NorthWest Premier Event Staffing
08.2025 - Current
- Maintained cleanliness and organization of event spaces to ensure guest satisfaction.
- Operated cleaning equipment and tools effectively for efficient facility maintenance.
- Assisted in waste management and recycling efforts to promote environmental sustainability.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Followed safety protocols and guidelines to maintain a secure working environment.
- Responded promptly to cleaning requests during events, ensuring quick resolution of issues.
- Conducted routine inspections of facilities to identify maintenance needs and improvements.
- Supported setup and breakdown processes for events, contributing to smooth operations.
- Collected trash and emptied receptacles and recycling containers.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Dispatcher
Crothall Healthcare Inc.
12.2020 - Current
- Coordinated timely dispatch of services, ensuring optimal resource allocation and responsiveness.
- Monitored communication systems to facilitate effective interaction among team members and departments.
- Implemented process improvements that enhanced service efficiency and reduced response times.
- Trained new staff on operational procedures, promoting adherence to safety standards and best practices.
- Developed scheduling strategies that maximized coverage while minimizing downtime and delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Mentored junior dispatchers, fostering skill development and enhancing team performance through constructive feedback.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated daily dispatch operations to ensure timely service delivery across healthcare facilities.
- Monitored and optimized routing processes to enhance efficiency and reduce delays in patient transport.
Assistant Warehouse Manager
Goodwill Industry
06.2017 - 12.2020
- Oversaw daily warehouse operations to ensure optimal inventory management and workflow efficiency.
- Trained and mentored staff on safety protocols and operational procedures to improve team performance.
- Implemented process improvements that enhanced order fulfillment accuracy and reduced processing time.
- Coordinated logistics for incoming and outgoing shipments, ensuring compliance with organizational standards.
- Managed inventory control systems to maintain accurate stock levels and streamline reordering processes.
- Developed training materials and conducted workshops to enhance employee skills in warehouse operations.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Onboarded, trained and supervised 75-person warehouse staff with strong record of meeting schedule and performance goals.
- Collaborated with other department managers to optimize overall warehouse performance and productivity.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Custodial Worker
Goodwill Outlet
01.2015 - 02.2016
- Maintained cleanliness and organization in assigned areas to ensure safe and sanitary environments.
- Operated cleaning equipment effectively, including floor scrubbers and vacuums, to enhance operational efficiency.
- Assisted in training new staff on cleaning protocols and safety procedures to uphold high standards.
- Conducted routine inspections of facilities for upkeep and reported maintenance needs promptly.
- Implemented efficient cleaning schedules to optimize workflow and minimize disruption to daily operations.
- Developed strategies for waste management and recycling initiatives to promote environmental sustainability.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Donation Attendant
Goodwill Industry
05.2014 - 01.2015
- Assisted donors with item drop-off, ensuring a positive experience and adherence to donation guidelines.
- Organized donations for efficient processing, maintaining cleanliness and safety in the donation area.
- Communicated with team members to streamline workflow and improve donation intake procedures.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Mentored volunteers in customer service best practices, boosting donor satisfaction ratings.
- Implemented process improvements that increased efficiency in sorting and distributing donated items.
- Collaborated with management to identify areas for operational enhancement, supporting organizational goals effectively.
- Sorted and performed quality control measures of donated items.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
Warehouse Supervisor
Polyline Ind. Inc
03.2002 - 01.2014
- Supervised daily warehouse operations, ensuring compliance with safety regulations and organizational standards.
- Trained and mentored staff on best practices in inventory management and equipment handling.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation schedules and routes.
- Managed inventory control systems to maintain accurate stock levels and minimize discrepancies.
- Conducted regular audits to assess operational performance, identifying areas for improvement and training needs.
- Led cross-functional teams in problem-solving initiatives, fostering collaboration to enhance overall productivity.
- Developed training materials and programs to ensure staff adherence to safety protocols and procedural guidelines.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
Custodial Worker
Pizza Hut
06.1998 - 07.2002
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Assisted with minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain overall building functionality.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
Education
No Degree - Business Accountancy
Jose Rizal University
Philippines03-1998
Skills
- Cleaning expertise
- Restroom cleaning
- Groundskeeping
- Pressure washing
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
Timeline
Custodial Worker
NorthWest Premier Event Staffing
08.2025 - Current
Dispatcher
Crothall Healthcare Inc.
12.2020 - Current
Assistant Warehouse Manager
Goodwill Industry
06.2017 - 12.2020
Custodial Worker
Goodwill Outlet
01.2015 - 02.2016
Donation Attendant
Goodwill Industry
05.2014 - 01.2015
Warehouse Supervisor
Polyline Ind. Inc
03.2002 - 01.2014
Custodial Worker
Pizza Hut
06.1998 - 07.2002
No Degree - Business Accountancy
Jose Rizal University