Johnson Felix
Miami,FL
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service. Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in the field operations and customer behaviors.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
United Healthcare
Miami, FL
09.2015 - 04.2024
- Created reports on customer satisfaction levels and key performance indicators.
- Identified trends in customer issues and provided recommendations for resolution.
- Managed incoming calls from customers while providing exceptional service.
- Ensured compliance with applicable laws and regulations related to customer service.
Front Desk Agent
Pembroke Pines retirement community
Pembroke Pines, FL
08.2011 - 09.2015
- Provided excellent customer service while upholding company policies.
- Addressed customer needs in a timely manner.
- Inputted guest information into computer system accurately and securely.
- Monitored security cameras in lobby area as needed.
- Kept accurate records of guest transactions.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN02-2020
Skills
- Documentation Review
- Database Research
- Conflict Management
- Membership renewals
- Database Management
- Quality Assurance
- Customer Support
References
References available upon request.
Timeline
Senior Customer Service Representative
United Healthcare
09.2015 - 04.2024
Front Desk Agent
Pembroke Pines retirement community
08.2011 - 09.2015
Bachelor of Science - Health Administration
Capella University