Johnson Simone Norisha
13047 Spring Cypress Rd, Cypress,
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Agent
Salesforce Marketing Cloud LLC
02.2020 - 03.2025
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
Bill Gosling Outsourcing
03.2013 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collections Agent
Collections Robert H LLc
06.2011 - 02.2013
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
Education
No Degree - Business And Managerial Economics
Dallas Baptist University ,
Dallas, TXSkills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Sales strategies
- Cold calling
- CRM software usage
- Customer needs assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Agent
Salesforce Marketing Cloud LLC
02.2020 - 03.2025
Customer Service Representative
Bill Gosling Outsourcing
03.2013 - 02.2019
Collections Agent
Collections Robert H LLc
06.2011 - 02.2013
No Degree - Business And Managerial Economics
Dallas Baptist University ,
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