Johnson Tellewoyan
Yeadon,Pennsylvania
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Independent Mission School
08.2023 - Current
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Google workspace, managed and monitored network across 14 schools to ensure that there was no downtime and also whitelisted and blacklisted websites in Meraki.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Updated software to safeguard against security flaws.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed, configured, and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Technician
Covenant Outreach Center
06.2015 - Current
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Maintained office PCs, networks and mobile devices.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Contract Logistics Specialist
Kargbo Logistic Group
04.2019 - 03.2021
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Collected, arranged, and inputted information into the database system.
- Maintained database systems to track and analyze operational data.
Education
Associate of Applied Science - Network Engineer And Cybersecurity
Delaware County Community College
Medina, PA12-2024
Skills
- Software installation
- Printer Troubleshooting
- Hardware maintenance
- Ticketing system proficiency
- IT security management
- Application support
- Backup and recovery
- Google workspace
- Network Administration
- Active Directory management
- DHCP, DNS, HTTP
- Cybersecurity awareness
- Network security monitoring
- Firewall configurations
Certification
- Cisco Certified Network Associate (CCNA)
- Network+
- Security+
Timeline
IT Support Specialist
Independent Mission School
08.2023 - Current
Contract Logistics Specialist
Kargbo Logistic Group
04.2019 - 03.2021
IT Technician
Covenant Outreach Center
06.2015 - Current
Associate of Applied Science - Network Engineer And Cybersecurity
Delaware County Community College
Similar Profiles
Francisco GarciaFrancisco Garcia
Security Officer at Mission Consolidated Independent School DistrictSecurity Officer at Mission Consolidated Independent School District
Jesrrael HernandezJesrrael Hernandez
Independent Distributor at Mission Foods Independent DistributorIndependent Distributor at Mission Foods Independent Distributor
LUIS LOERALUIS LOERA
Missional Life in the United States at Independent MissionMissional Life in the United States at Independent Mission
Selena Bynes-SibertSelena Bynes-Sibert
LPN, Private Duty at We Care Home Health ServicesLPN, Private Duty at We Care Home Health Services
Nikita AaronsNikita Aarons
Loan Officer at JN BankLoan Officer at JN Bank