John (Sang) Ra
Whittier,CA
Summary
Hardworking and dedicated General Manager with 20 years of professional experience and a history of exceeding company goals and expectations. Skilled in adapting to new situations/challenges, intelligent and analytical problem-solver with a talent for strategic planning and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
General Manager
Prime Dry Cleaners
01.2013 - Current
- Prime Dry Cleaners is a family owned business that opened in 2013. The dry cleaning facility includes a retail dry cleaning store and a 4000 sq. ft. dry cleaning plant.
- Job Description: GM for a large dry cleaning store/plant and commercial property with 2 additional retail stores. Responsibilities include: all day to day operations, accounting, purchasing, marketing, customer service, permits/licenses, inspections, facility/machine maintenance, hiring, training new employees, schedules, leasing, and property maintenance. Our larger accounts include smaller dry cleaning stores, hotels/motels, non-profit organizations, entertainment industry, churches, and boutique/vintage stores.
- Achievements: Opened in 2013 and grew business to gross over $350,000, pre-covid. Improved efficiency of business, implemented new delivery and pickup service, and created new marketing campaign that made business profitable within 6 months of opening.
Business Consultant / E-commerce Manager
Lucky 7s Outlet Stores
01.2012 - 01.2013
- Lucky 7s is a multimillion dollar RTV business with over 4 retail/wholesale locations nationwide. Lucky 7s held over 20 contracts with different Costco stores to deliver a profitable and sustainable business in the RTV industry. Lucky 7s has retail/wholesale stores and multiple warehouse locations in CA, TX, and NJ.
- Job Description: Developed, managed, and implemented an online sales system for Lucky 7s. Responsibilities included managing day to day operations, data analytics, purchasing, opening/setting up new locations, hiring, training, marketing, new campaigns, wholesale clients, and developing a e-commerce website for the company.
- Achievements: Created standard operations procedure for the department, which included a system for processing, inventory, listing, sales, shipping, and customer service. Increased sales by over 500% in the first 3 months, over a 2000% increase within a year. Opened 2 additional locations and was able to lead the company in profitability.
Marketing Project Manager / Event Coordinator
Mvibo Inc.
01.2011 - 01.2012
- OSC Media Group is a collaboration of professional services including graphic design, website & software development, data management, networking, marketing, online broadcasting, SEO, SN, OpenX, Ad campaigns, and subtitling.
- Job Description: Responsible for the marketing efforts of MVIBO.com and OSC Media Group (branch of KBSworldi). Worked on a daily basis with the CEO, executives, and investors to create, strategize and implement an encompassing marketing plan for a new online based media platform. Managed all aspects of marketing operations from strategy to implementation. Performed copywriting for company websites, marketing materials, and online/printed publications. Also headed efforts, in conjunction with the I.T. team and software engineers, to develop and improve function, efficiency, logic, and usability of 3 websites in 3 different languages. Headed key roles in website architecture, planning, and development.
- Achievements: Drafted and coordinated all marketing materials, special events, and investor/executive presentations. Created company marketing strategy, media kits, sponsor packages, sponsor/investor contracts and invitations. Was responsible for the planning and coordination of special events, including promotional events and the Grand Opening Ceremony.
Online Sales Manager
Vistar Distribution
01.2009 - 01.2011
- Vistar Distribution is a manufacturer and importer/exporter of electronic hardware and accessories with 3 office and warehouse locations in California.
- Job Description: Worked in the Main Office and managed the online sales department. Was responsible for all online sales, campaigns, customer service, invoicing, shipping, customer information, new hires, reviewing resumes, new hire training, budget reports, light accounting, marketing, and inventory control. Worked with computer software such as Microsoft Excel, Outlook, Frontpage, Power Point, Quickbooks, Adobe Photoshop, Adobe Illustrator, UPS Worldship, and Team Viewer.
- Achievements: Brought sales up over 300% and grossed over $1,200,000.00 in annual sales. Started campaigns on Ebay, Amazon & Craigslist.
Operations Specialist
Perform Local
01.2008 - 01.2009
- Done Right Directory was a tech start-up that specialized in advertising/marketing for pay-per-lead services nationwide. Done Right Directory was purchased by Lending Tree in 2009.
- Job Description: Worked in the same office with CEO, CFO, President of Marketing and Director of Operations. Handled many aspects of operations such as merchant sign ups, data entry, customer service, website checks, maintenance of computer data, created excel spreadsheets for various tasks, information verification, publications, refunds, rebates, reviewing recorded materials, print media schedules, and marketing projects. Worked on a daily basis with computer software such as Microsoft Excel, Outlook, and Salesforce. Also worked with the I.T. team to improve the function and efficiency of programs needed for daily operations.
- Achievements: Handled over 2000 merchants in 7 different markets nationwide. Worked in conjunction with out of state sales offices and aided in publications and marketing efforts. Held the record for the highest points scored on the employment competency exam.
Education
Bachelor of Arts - Philosophy
University of California - Los Angeles
Los Angeles, CA12.2007
General Studies
Rio Hondo College
Whittier, CA09.2005
General Studies
Cerritos College
Norwalk, CA09.2003
High School Diploma -
Glen A. Wilson High School
Hacienda Heights, CA06.2001
Skills
- Operations Management
- Business Management
- Project Management
- Ecommerce
- Data Analytics
- Marketing
- Copywriting
Languages
English
Full Professional
Korean
Professional Working
Interests
Fabrication
Welding
Motor Vehicles
Outdoors
Reading
Timeline
General Manager
Prime Dry Cleaners
01.2013 - Current
Business Consultant / E-commerce Manager
Lucky 7s Outlet Stores
01.2012 - 01.2013
Marketing Project Manager / Event Coordinator
Mvibo Inc.
01.2011 - 01.2012
Online Sales Manager
Vistar Distribution
01.2009 - 01.2011
Operations Specialist
Perform Local
01.2008 - 01.2009
Bachelor of Arts - Philosophy
University of California - Los Angeles
General Studies
Rio Hondo College
General Studies
Cerritos College
High School Diploma -
Glen A. Wilson High School
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