John Stanley Merdelus
Saint Paul,MN
Summary
Detail-oriented Assistant Manager offers more than 10 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Paradies Lagardere
Saint Paul, MN
03.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Multi-Unit Manager
Areas USA
Saint Paul, MN
04.2019 - 02.2023
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
- Identified opportunities for cross-selling products across multiple locations.
- Oversaw training programs designed to educate staff on proper cash handling procedures.
- Investigated customer complaints related to product quality or service issues at any given store location.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
Assistant Manager
HMS Host International
Saint Paul, MN
08.2015 - 04.2019
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Associate
USPA Global Licensing
Fort Lauderdale, FL
12.2014 - 08.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Cashier
Pollo Tropical
Fort Lauderdale, FL
04.2012 - 12.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Associate of Arts - Dental Assisting
Herzing University
Minneapolis, MN12-2024
Associate of Science - Criminal Justice
Century College
White Bear Lake, MN12-2021
High School Diploma -
South Plantation High School
Plantation, FL06-2014
Skills
- Employee Scheduling
- Staff Coordination
- Employee Oversight
- Materials And Supplies Preparation
- Safety And Compliance
- Product And Service Knowledge
- Training And Mentoring
- Orientating And Training
- Operational Improvements
- Strategic Planning Skill
- Performance Improvements
- Employee Performance Evaluations
- Employee Communication
- Inventory Coordination
- Inventory And Supply Management
- Inventory Control
- Inventory Purchasing
- Health And Safety Compliance
- Customer Service
- Customer Service And Satisfaction
Certification
- CPR License
- FIRST AID AND AED
Languages
English
Full Professional
Spanish
Professional
French
Professional
Haitian Creole
Native/ Bilingual
Timeline
Assistant Manager
Paradies Lagardere
03.2023 - Current
Multi-Unit Manager
Areas USA
04.2019 - 02.2023
Assistant Manager
HMS Host International
08.2015 - 04.2019
Sales Associate
USPA Global Licensing
12.2014 - 08.2015
Cashier
Pollo Tropical
04.2012 - 12.2014
Associate of Arts - Dental Assisting
Herzing University
Associate of Science - Criminal Justice
Century College
High School Diploma -
South Plantation High School
Similar Profiles
ROGER KEITHROGER KEITH
Multi Unit Leader at Paradies LagardereMulti Unit Leader at Paradies Lagardere
Brian ScherffBrian Scherff
Server/Bartender - LongHorn Steakhouse DTW at Paradies LagardereServer/Bartender - LongHorn Steakhouse DTW at Paradies Lagardere
Maria-Nina BrozoMaria-Nina Brozo
Food Service Worker at Paradies LagardereFood Service Worker at Paradies Lagardere
Camren DeLoneCamren DeLone
Cashier at Paradies LagardereCashier at Paradies Lagardere
Dawn AlitzDawn Alitz
Director of Coaching at Luther SeminaryDirector of Coaching at Luther Seminary