John T. Clyne
Seattle,WA
Summary
Results-driven worldwide corporate retail manager with 20+ years of experience in the highly competitive North American and international retail sector. Adept at optimizing customer experiences through innovative merchandising, fixtures, GTM strategy, staffing, training, content, in-store technology, and demand generation efforts. Proven track record of delivering leading-edge solutions that elevate customer satisfaction and drive business success. Demonstrated ability to set industry standards and achieve outstanding results.
Overview
19
19
years of professional experience
Work History
Sr. Vendor Manager
Amazon
Seattle, WA
11.2023 - Current
- Conduct rigorous financial analysis to identify lucrative business opportunities, consistently surpassing revenue and profitability targets. Grew annual revenue growth of over 18% YoY through category selection optimization and expansion initiatives.
- Established and nurture strong vendor/brand relationships serving as the primary point of contact for onboarding and escalations. Executed annual and ongoing vendor negotiations, optimizing terms to maximize financial returns for Amazon and strengthen vendor partnerships with the goal of driving the best customer value and experience.
- Maintained a keen awareness of industry trends, events, and competitor activities, leveraging insights to drive strategic decision-making. Advocated for customer needs, driving improvements in the shopping experience and ensuring unparalleled satisfaction.
Manager, VM & Customer Experience
Samsung
Plano, TX
05.2019 - 11.2023
- Rebranding and Innovative Merchandising: Led a comprehensive rebranding effort for merchandising elements and displays at Samsung's North American division. This included introducing premium materials, elevated marketing and collateral, and functional displays designed for long-term use.
- Improved Merchandising Strategies: Implemented strategies to enhance the customer journey, optimize product placement, and plan assortments effectively.
- Samsung NA Brand Standards Guide: Successfully developed and introduced the Samsung NA Brand Standards Guide, which served as a comprehensive reference for maintaining consistent branding and merchandising across various locations.
- Functional Team Lead for GTM Strategy: Took charge of the overall Go-to-Market (GTM) strategy, with a focus on device security, team training, deployment, and preservation.
- Enhanced customer Interactions: Refocused customer interactions to prioritize solution-based conversations, resulting in a notable 14% increase in customer satisfaction and higher attachment rates of products.
Worldwide Program Manager
Apple Inc
Cupertino, CA
03.2017 - 06.2018
- Route to Market Strategy: As the Global Lead, responsible for developing and executing the overall route to market strategy for the Beats by Dre branded program. This involved coordinating efforts across multiple regions and ensuring consistent brand representation in over 20,000 retail doors worldwide.
- Integration within Apple Channel Sales: Played the lead role in influencing how the Beats brand was integrated into Apple's Channel Sales Programs.
- Cross-Functional Collaboration: Served as the primary point of contact and coordinator for Beats across various departments within the company, including Marketing, Marcom (Marketing Communications), Procurement, iTunes, and Legal.
- Development of New Beats Branded Program Fixture: A significant accomplishment was developing and rolling out the new Beats branded program fixture Beats 2.0. This resulted in an upgraded and more engaging in-store experience for customers and elevated brand experience.
Worldwide Purchasing Manager
Tesla Inc
Fremont, CA
11.2015 - 03.2017
- Accomplished leader with extensive experience in Retail Development Purchasing, leading a team of seven direct reports across three key regions: North America (3), Europe, the Middle East, and Africa (2), and Asia-Pacific (2).
- Successfully managed the opening of 82 stores worldwide in 2016, meeting strict timelines and maintaining a total CAPEX spend of $17.4 million.
- Implemented a strategic change in brand integrity, elevating product quality by adjusting CAPEX pricing for purchased goods, resulting in reduced OPEX costs while upholding brand standards.
- Demonstrated strong vendor management skills by vetting and qualifying 14 new global vendors, ensuring the delivery of top-tier fixtures, lighting, and signage for the company.
Merchandising Manager
Apple Inc
Cupertino, CA
08.2008 - 04.2015
- Accomplished the development of an innovative new product space-planning model, resulting in optimized store design, facings, and Days of Supply (DOS). Successfully increased accessory attach rates from 8% to 14% for key categories and boosted Average Selling Price (ASP) by an impressive 13%.
- Spearheaded the growth and enhancement of the merchandising team by fostering cross-functional partnerships, increasing commercial understanding, and implementing streamlined approaches to product introduction, planogram production, and assortment data management.
- Introduced and established range planning best practices through the implementation of product/space specific planograms in North America, subsequently adopted globally in IMEA & APAC.
Visual Merchandising
Williams-Sonoma
San Francisco, CA
10.2005 - 08.2008
Education
BS - Marketing, International Business
Ferris State University
Big Rapids, MISkills
- Apple Mac : Pages, Keynote & Numbers
- Microsoft Office : Excel, Powerpoint, Word
- Adobe : Photoshop & InDesign
- JDA, E3 and Arthur planning and allocation software
- Apollo Space Planning
Timeline
Sr. Vendor Manager
Amazon
11.2023 - Current
Manager, VM & Customer Experience
Samsung
05.2019 - 11.2023
Worldwide Program Manager
Apple Inc
03.2017 - 06.2018
Worldwide Purchasing Manager
Tesla Inc
11.2015 - 03.2017
Merchandising Manager
Apple Inc
08.2008 - 04.2015
Visual Merchandising
Williams-Sonoma
10.2005 - 08.2008
BS - Marketing, International Business
Ferris State University