John T Monagle
SPARTANBURG (SPARTANBURG COUNTY), SC 29302
Summary
Proven to excel in high-pressure environments, demonstrated through effective conflict resolution at Cals Convivence, enhancing customer loyalty. A United States Marine with a strong work ethic and critical thinking skills, adept at improving operational efficiency. Achieved increased on-time service rates, showcasing exceptional time management and problem-solving abilities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Cals Convivence
01.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dishwasher
Hilton Garden Inn Hotel
02.2021 - 07.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Crew Member
Burger King
10.2008 - 02.2009
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonald's
01.2007 - 08.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Service Truck Driver
Routh Wrecker Service
01.2004 - 07.2006
- Increased on-time service rates by consistently meeting or exceeding estimated arrival times.
- Followed all federal, state, and local regulations pertaining to commercial transportation, ensuring compliance at all times.
- Provided exceptional customer service by professionally handling request for services such as jumpstart of vehicles, unlocks, tire changes, and many other services.
- Demonstrated adaptability in adjusting routes due to unforeseen circumstances such as traffic or weather conditions while maintaining timeliness standards.
- Contributed to cost-saving initiatives through proper vehicle maintenance, reducing downtime due to repairs.
United States Marine
United States Marine Corps
11.2003 - 07.2004
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Provided crucial first aid treatment during medical emergencies, preserving the health of fellow service members on the battlefield or during training evolutions.
Education
BBA - Business Administration And Management
Stayer University
Washington, DC12-2025
High School Diploma -
Grand Prairie High
Grand Prairie, TX06-2002
Skills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Punctuality
- Problem-solving
- Safety awareness
- Stress tolerance
- Efficient cleaning
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Cals Convivence
01.2023 - 07.2024
Dishwasher
Hilton Garden Inn Hotel
02.2021 - 07.2021
Crew Member
Burger King
10.2008 - 02.2009
Crew Member
McDonald's
01.2007 - 08.2008
Service Truck Driver
Routh Wrecker Service
01.2004 - 07.2006
United States Marine
United States Marine Corps
11.2003 - 07.2004
BBA - Business Administration And Management
Stayer University
High School Diploma -
Grand Prairie High
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