Johnta Munro

Through coursework explored topics related to

• Responding to crises and emergency situations to provide immediate assistance to persons in need.
• Documenting services provided meticulously by keeping accurate records of activities, interactions and conversations.
• Interviewing clients scenarios to assess needs and determine most suitable needs and services.
• Assisting clients in identifying community resources and connecting with appropriate services.
• Utilizing evidence-based practices to provide effective interventions for clients.
• Administered assessments to identify clients' needs and establish treatment plans.
• Evaluating clients' social, emotional and psychological needs to create treatment plans.
• Collaborating with colleagues to plan and coordinate care for clients.

• Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
• Closely follows biohazard cleaning procedures to avoid bloodborne pathogen transmission when sanitizing public restrooms.
• Assisted in training new employees in customer service, cleaning and sanitization procedures as part of new hire orientation.
• Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
• Reported safety, customer and staffing issues directly to supervision.

• Inventory Management: Proficiency in maintaining accurate inventory levels, tracking stock, and restocking shelves efficiently.
• Organization: Strong organizational skills to ensure products are neatly arranged, and the store's layout is optimized for easy customer access.
• Attention to Detail: Ability to pay close attention to product labels, prices, and shelf placement to prevent errors and discrepancies.
• Time Management: Effective time management skills to complete tasks within a designated timeframe
• Communication: Effective communication skills for collaborating with colleagues, receiving instructions, and assisting customers when needed.
• Problem-Solving: Ability to identify and address issues such as damaged merchandise, discrepancies in orders, or stock shortages.
• Safety Awareness: Knowledge of safety protocols and adherence to safety regulations while handling products and equipment.
• Adaptability: Flexibility to work during nighttime hours, which may involve irregular schedules or changes in work routines.
• Customer Service: Willingness to provide assistance and answer customer inquiries.
• Teamwork: Collaboration with other team members to ensure efficient restocking and store maintenance.