Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Thanh Nguyen

San Jose,CA

Overview

8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Saas Operations Engineer

Motive, Inc
San Francisco, CA
03.2021 - Current
  • Design and implement enterprise IAM architecture across Motive’s SaaS ecosystem of over 200+ applications
  • Define and implement key workflows to efficiently and securely manage all aspects of user life cycle management at
  • Keeptruckin
  • Lead technical projects to audit and optimize Motive’s SaaS ecosystem, focusing on improvements to security, permissions, automation, and scalability
  • Develop automation processes for repetitive or manual tasks via API/SDK and automation scripts (Bash/Python).
  • Proactive about ensuring zero trust security is implemented across Motive’s identity infrastructure
  • Act as the Okta Identity Provider subject matter expert (SME) at Motive
  • Design the internal applications life cycle management process
  • Function as the technical escalation point for the IT Operations team and the greater business
  • Work collaboratively with IT Security and Legal teams to identify and manage privacy, data protection risks, and compliance requirements to help meet stakeholder expectations

Senior IT Engineer

Ridecell Inc
San Francisco, CA
11.2018 - 02.2021
  • Owned and maintained Ridecell’s Okta IdP system to ensure safe and secure authentication / authorization to internal tools
  • Essential player of new office builds that includes setup of network (Meraki router/switches), Zoom conferencing solution, physical/logical security features
  • Automating simple manual tasks which includes setting up backups and removing unsecure apps from end user laptops via
  • Bash shell scripts
  • Maintaining uptime and patching/updating/upgrading of AWS/GCE instances
  • Deploying and maintaining SaaS/Cloud integrations tools.

IT Engineer

LookingGlass Cyber Solutions
San Jose, CA
02.2017 - 11.2018
  • Provide support throughout a breadth of OSes including Windows, ChromeOS, Ubuntu, Android, iOS
  • Provide systems support for servers in on-prem DC including hardware fixes, software/package installs etc
  • Deploy new SAML/OIDC applications to Okta IdP environment and help maintain access for end users
  • Supported VMware vSphere environment by deploying virtual machines and maintaining uptime of current ones
  • Explore new technologies and implement as required in order to maximize business efficiency (JAMF MDM,
  • SAML/SSO, OpenVPN)
  • Mentor jr support staff and manage ticket queue for entire IT staff and assign tasks as needed

Field Support Engineer

NetSwitch Inc
South San Francisco, CA
10.2016 - 01.2017
  • Ensure external client’s uptime and productivity through in person and remote IT support and root cause diagnostics (Windows, Mac, Android and iOS)
  • Assist Systems Engineer with monitoring virtual machines for our external clients
  • Develop organizational units in multiple Active Directory servers and add new accounts
  • Set up Cisco switches, ESX servers and PBX phone systems for deployment at client locations under the supervision of

Education

Business Management Information Systems

San Jose State University
01.2010 - 01.2016

Skills

AWS/GCP Infrastructure – Administration and instance(VM) deploymentsundefined

Certification

Okta Certified Administrator

Timeline

Okta Certified Administrator

02-2023

Okta Certified Professional

09-2021

Google Workspace Security Advanced

03-2021

Saas Operations Engineer

Motive, Inc
03.2021 - Current

Bettercloud Certified Administrator

02-2021

Senior IT Engineer

Ridecell Inc
11.2018 - 02.2021

IT Engineer

LookingGlass Cyber Solutions
02.2017 - 11.2018

Field Support Engineer

NetSwitch Inc
10.2016 - 01.2017

Business Management Information Systems

San Jose State University
01.2010 - 01.2016

Similar Profiles

CREATE PROFILE
John Thanh Nguyen