John Trampas Moke
Sublette,KS
Summary
Qualified professional with extensive knowledge in mechanics, inventory management, team leadership, repair, diagnostics and a commitment to greatness. I work well in high-pressure environments and strive to problem-solve.
Overview
15
15
years of professional experience
Work History
Parts Manager
Western Kansas Irrigation
08.2024 - Current
- Managed inventory levels to ensure availability of essential irrigation parts.
- Streamlined parts ordering process, reducing lead times for procurement.
- Collaborated with vendors to negotiate pricing and improve supply chain efficiency.
- Trained staff on best practices for parts handling and customer service protocols.
- Resolved customer inquiries regarding part specifications and compatibility effectively.
- Conducted regular audits of inventory to minimize discrepancies and losses.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Owner/Operator
Big T's Engine & Repair
03.2018 - 08.2024
- Managed daily operations to ensure efficiency and customer satisfaction.
- Oversaw inventory management, ensuring optimal stock levels and quality control.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Cultivated relationships with suppliers for better pricing and product availability.
- Streamlined processes to enhance workflow and reduce operational costs.
- Coordinated promotional events to attract new customers and retain existing ones.
- Managed day-to-day business operations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Diagnosed mechanical issues using diagnostic tools and equipment to ensure optimal vehicle performance.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections to enhance safety.
- Mentored junior mechanics on repair techniques and best practices, fostering skill development within the team.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
Service Technician
American Implement
01.2011 - 03.2018
- Diagnosed and repaired agricultural equipment, ensuring optimal performance and reliability.
- Conducted routine maintenance inspections, identifying potential issues before they escalated.
- Collaborated with team members to implement service process improvements, enhancing workflow efficiency.
- Trained junior technicians on equipment troubleshooting and repair techniques, fostering skill development.
- Managed inventory of parts and tools, streamlining supply chain processes for timely repairs.
- Utilized diagnostic tools and software for accurate assessment of machinery performance issues.
- Developed customer relationships through effective communication, addressing concerns promptly and professionally.
- Led safety initiatives within the team, promoting best practices in equipment handling and maintenance procedures.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
Master Technician - Hydraulics; Engines; Electrical
John Deere University
KansasNo Degree - Agriculture
South Plains College
Levelland, TXHigh School Diploma -
Dimmitt High School
Dimmitt, TX05-1986
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Engine repair
- Preventive Maintenance
- Brake systems
- Heavy equipment repair
- Mechanical systems
- Diagnostics
- Auto and engine repair
- Welding and fabrication
- Workplace safety
- Fuel systems
- Documentation and reporting
- Work order management
- Price quoting
- Customer relationship management (CRM)
- Air conditioning systems
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
Timeline
Parts Manager
Western Kansas Irrigation
08.2024 - Current
Owner/Operator
Big T's Engine & Repair
03.2018 - 08.2024
Service Technician
American Implement
01.2011 - 03.2018
Master Technician - Hydraulics; Engines; Electrical
John Deere University
No Degree - Agriculture
South Plains College
High School Diploma -
Dimmitt High School