John Tremaine Brown
Rock Hill,SC
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Sagility Health, Inc.
Westminster, CO
01.2020 - Current
- Work-from-Home
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Dean of Instruction/Professor
United Cornerstone University
Thomasville, NC
01.2012 - Current
- Oversee course schedule planning and curriculum development
- Oversee the development and quarterly class scheduling in consultation with faculty members and coordinate schedules with the student body
- Create an outline syllabus for specific courses taught by an Instructor
- Serve as faculty and instructor of the University.
- Provided guidance on the selection of instructional materials, technology resources, and teaching strategies.
- Provided assistance to faculty by teaching classes, conducting orientation meetings and scheduling events.
7th & 8th Grade English Teacher
Townsend Middle School
Maxton, NC
01.2002 - 01.2003
- Developed and implemented engaging lesson plans to facilitate student learning of 8th grade English language arts standards.
- Assessed students on their understanding of the material through tests, quizzes, and other evaluation methods.
- Monitored student progress and provided feedback to help them reach their academic goals.
- Encouraged students to think critically and creatively while exploring literature.
- Utilized a variety of teaching techniques such as lecture, discussion, cooperative learning activities, and multimedia presentations to engage students in the subject matter.
- Maintained accurate records of student attendance, grades, assessments, and other pertinent information.
- Conducted parent-teacher conferences to discuss student performance and behavior issues.
- Promoted a safe and respectful classroom atmosphere conducive to learning.
- Actively participated in professional development activities such as workshops or seminars related to 8th grade English education topics.
- Evaluated textbooks and supplementary materials used in class instruction.
6th Grade English Teacher
Bennettsville Middle School
Bennettsville, SC
01.1999 - 01.2002
- Developed and implemented creative lesson plans to engage students in the study of literature.
- Provided individualized instruction to support students' academic growth and development.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Encouraged critical thinking skills by facilitating class discussions on literary works.
- Collaborated with colleagues to develop innovative teaching strategies for English language arts classes.
- Created effective assessments that accurately measured student progress in English language arts classes.
- Motivated students to become independent readers by providing a variety of engaging texts at their reading level.
- Instructed students on proper grammar usage, sentence structure, punctuation, and essay writing techniques.
- Maintained accurate records of student attendance, grades, and achievements.
- Adapted teaching methods according to individual needs of each student.
- Devised lesson plans aligned with curriculum and met varying student needs.
- Met with parents to share perspectives on child's strengths and weaknesses.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
Education
Ph.D. - Organizational Leadership
Columbia International University
Columbia, SC12.2023
Master of Divinity -
Shaw University
Raleigh, NC05.2019
Master of Religious Education - Divinity
United Cornerstone University
Thomasville, NC12.2017
Bachelor of Arts - English Education
Morris College
Sumter, SC05.1994
High School Diploma -
Marlboro County High School
Bennettsville, SC06.1992
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Call Center Operations
- Active Listening
- Documentation
- Positive and Professional
- Research
- Customer Service
- Microsoft Outlook
- Microsoft PowerPoint
- Inspirational Leadership
- Staff Leadership
- Preaching
- Preparing Weekly Sermons
- Christian Education
- Biblical Stewardship
- Organizational Leadership
- Public Speaking
- Strategic Planning
- Leadership Development
- Teaching
- Critical Thinking
- Experiential Learning
- Positive Role Model and Mentor
- Program Development
Accomplishments
· Member, National Society of Leadership and Success – Shaw University Divinity School – 2017
· The Outstanding Student by Major Award – Shaw University Divinity School – April 2017
· Student Research Assistant – Shaw University Divinity School Dean’s Office – 2017
· Member, Uniform Series International Bible Lessons for Christian Teaching – 2019 to Present
· Recognized as Senior Preacher at Shaw University Divinity School – 2019
· Serves on Advisory Council to Senator Mike Fanning 2018 – to present
· S. C. Senate Clergy Recognition, Senator Mike Fanning – 2019
· South Carolina Notary Public
References
References available upon request.
Timeline
Customer Service Representative
Sagility Health, Inc.
01.2020 - Current
Dean of Instruction/Professor
United Cornerstone University
01.2012 - Current
7th & 8th Grade English Teacher
Townsend Middle School
01.2002 - 01.2003
6th Grade English Teacher
Bennettsville Middle School
01.1999 - 01.2002
Ph.D. - Organizational Leadership
Columbia International University
Master of Divinity -
Shaw University
Master of Religious Education - Divinity
United Cornerstone University
Bachelor of Arts - English Education
Morris College
High School Diploma -
Marlboro County High School