Summary
Overview
Work History
Education
Skills
Timeline
Generic

John W. Wong

San Francisco,CA

Summary

Enthusiastic and eager to contribute to the teams success, attention to detail and excellent organizational skills. A clear understanding of what needs to be done. Motivated to learn, grow and excel.

Overview

36
36
years of professional experience
4
4
years of post-secondary education

Work History

Transit Training Specialist

SFMTA(CCSF)
San Francisco, CA
07.2021 - Current
  • Conducted training sessions to assess skill levels and areas of strength and weakness.
  • Apply curricula, instructions, documents and written tests for various types of training courses.
  • Trained qualified instructors for training programs.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Document participation and evaluated each participant.
  • Train new instructors on agency processes, procedures and determinations strategies.

TRANSIT SUPERVISOR

SFMTA(CCSF)
San Francisco, CA
10.2015 - 07.2021
  • Applied strong leadership talents and problem-solving skills to maintain on time performance.
  • Manage and motivated operators to promote compliance to all rules.
  • Record facts to prepareing reports documenting accidents and incidents.
  • Accurately monitoring and evaluating operators.
  • Built excellent rapport and working relationship with operators to build trust and improve upon communication.
  • Handled citation violation paperwork.

Transit Operator

SFMTA(CCSF)
San Francisco, CA
01.2008 - 10.2015
  • Maintained clean and neat shuttle for passenger comfort.
  • Transported customers to their destination.
  • Accepted and processed fares.
  • Provided information about area attractions.
  • Operated with safety and skill to avoid accidents and delays.
  • Answered questions and addressed concerns from riders regarding fares and schedules.
  • Operating safely by carefully observing city, state and federal laws.
  • Reported vehicle issues and malfunctions to TMC.

PRODUCTION/Scheduler Coordinator

PS PRINTSMART
San Bruno, CA
02.2005 - 12.2007
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Scheduled work orders in respective vendor's calendars and followed up with reminder phone calls.
  • Determined suitable crew requirements, scheduled employees and worked as a team to meet changing production schedules.

CSR/Production Manager

CUNNINGHAM GRAPHICS
San Francisco, CA
11.1998 - 04.2003
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Developed and initiated projects, managed costs and monitored performance.
  • Met project deadlines without sacrificing quality or workplace safety.
  • Accelerated progress by continually reviewing performance and project timelines.

Co-Owner

SCRUMPTIOUS COOKIES
San Francisco, CA
01.1995 - 10.1998
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Established merchandising, sales and profit objectives to drive business success.
  • Baked gluten-free, vegan and alternative diet treats based on customers' needs.
  • Cleaned and maintained kitchen equipment and oven.
  • Established and maintained positive vendor relationships.

Prepress Technician/Production Manager

COLORFAST PRINTING COMPANY
San Francisco, CA
10.1984 - 01.1995
  • Performed close alignment or registration of double and single flats to sensitized plates to produce composite images.
  • Monitored contact between cover glass and masks to prevent flaws resulting from overexposure or light reflection.
  • Transferred images from master plates to unexposed plates and immersed plates in developing solutions to develop images.
  • Worked closely with team members to maintain high standards of quality and encourage repeat business.
  • Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
  • Resolved issues quickly to maintain productivity goals.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

CASHIER

Macys Department Store
Daly City(Serramonte), CA
10.1984 - 01.1985
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reviewed new promotions and monitored price changes.

Education

Graphics Arts Institute
San Francisco, CA

Printing Technology

City College of San Francisco
San Francisco, CA

High School Diploma -

Abraham Lincoln High School
San Francisco, CA
09.1979 - 06.1983

Skills

Enthusiastic and personable

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Timeline

Transit Training Specialist

SFMTA(CCSF)
07.2021 - Current

TRANSIT SUPERVISOR

SFMTA(CCSF)
10.2015 - 07.2021

Transit Operator

SFMTA(CCSF)
01.2008 - 10.2015

PRODUCTION/Scheduler Coordinator

PS PRINTSMART
02.2005 - 12.2007

CSR/Production Manager

CUNNINGHAM GRAPHICS
11.1998 - 04.2003

Co-Owner

SCRUMPTIOUS COOKIES
01.1995 - 10.1998

Prepress Technician/Production Manager

COLORFAST PRINTING COMPANY
10.1984 - 01.1995

CASHIER

Macys Department Store
10.1984 - 01.1985

High School Diploma -

Abraham Lincoln High School
09.1979 - 06.1983

Graphics Arts Institute

Printing Technology

City College of San Francisco

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John W. Wong