John W. Wong
San Francisco,CA
Summary
Enthusiastic and eager to contribute to the teams success, attention to detail and excellent organizational skills. A clear understanding of what needs to be done. Motivated to learn, grow and excel.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
Work History
Transit Training Specialist
SFMTA(CCSF)
San Francisco, CA
07.2021 - Current
- Conducted training sessions to assess skill levels and areas of strength and weakness.
- Apply curricula, instructions, documents and written tests for various types of training courses.
- Trained qualified instructors for training programs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Document participation and evaluated each participant.
- Train new instructors on agency processes, procedures and determinations strategies.
TRANSIT SUPERVISOR
SFMTA(CCSF)
San Francisco, CA
10.2015 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain on time performance.
- Manage and motivated operators to promote compliance to all rules.
- Record facts to prepareing reports documenting accidents and incidents.
- Accurately monitoring and evaluating operators.
- Built excellent rapport and working relationship with operators to build trust and improve upon communication.
- Handled citation violation paperwork.
Transit Operator
SFMTA(CCSF)
San Francisco, CA
01.2008 - 10.2015
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to their destination.
- Accepted and processed fares.
- Provided information about area attractions.
- Operated with safety and skill to avoid accidents and delays.
- Answered questions and addressed concerns from riders regarding fares and schedules.
- Operating safely by carefully observing city, state and federal laws.
- Reported vehicle issues and malfunctions to TMC.
PRODUCTION/Scheduler Coordinator
PS PRINTSMART
San Bruno, CA
02.2005 - 12.2007
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Scheduled work orders in respective vendor's calendars and followed up with reminder phone calls.
- Determined suitable crew requirements, scheduled employees and worked as a team to meet changing production schedules.
CSR/Production Manager
CUNNINGHAM GRAPHICS
San Francisco, CA
11.1998 - 04.2003
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing quality or workplace safety.
- Accelerated progress by continually reviewing performance and project timelines.
Co-Owner
SCRUMPTIOUS COOKIES
San Francisco, CA
01.1995 - 10.1998
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Established merchandising, sales and profit objectives to drive business success.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Cleaned and maintained kitchen equipment and oven.
- Established and maintained positive vendor relationships.
Prepress Technician/Production Manager
COLORFAST PRINTING COMPANY
San Francisco, CA
10.1984 - 01.1995
- Performed close alignment or registration of double and single flats to sensitized plates to produce composite images.
- Monitored contact between cover glass and masks to prevent flaws resulting from overexposure or light reflection.
- Transferred images from master plates to unexposed plates and immersed plates in developing solutions to develop images.
- Worked closely with team members to maintain high standards of quality and encourage repeat business.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
CASHIER
Macys Department Store
Daly City(Serramonte), CA
10.1984 - 01.1985
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed new promotions and monitored price changes.
Education
Graphics Arts Institute
San Francisco, CAPrinting Technology
City College of San Francisco
San Francisco, CAHigh School Diploma -
Abraham Lincoln High School
San Francisco, CA 09.1979 - 06.1983
Skills
Enthusiastic and personable
Dedicated, professional attitude
Works well under pressure
Timeline
Transit Training Specialist
SFMTA(CCSF)
07.2021 - Current
TRANSIT SUPERVISOR
SFMTA(CCSF)
10.2015 - 07.2021
Transit Operator
SFMTA(CCSF)
01.2008 - 10.2015
PRODUCTION/Scheduler Coordinator
PS PRINTSMART
02.2005 - 12.2007
CSR/Production Manager
CUNNINGHAM GRAPHICS
11.1998 - 04.2003
Co-Owner
SCRUMPTIOUS COOKIES
01.1995 - 10.1998
Prepress Technician/Production Manager
COLORFAST PRINTING COMPANY
10.1984 - 01.1995
CASHIER
Macys Department Store
10.1984 - 01.1985
High School Diploma -
Abraham Lincoln High School
09.1979 - 06.1983
Graphics Arts Institute
Printing Technology
City College of San Francisco