John W. Zea
Garfield,NJ
Summary
Versatile Operations/Food & Beverage Director with 6 years of experience overseeing daily full-service hotel operations. Decisive planner and analytical problem solver with skills in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Background includes improving performance, reducing costs, and eliminating waste to maximize the profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Director of Food & Beverage
Renaissance Meadowlands Hotel
05.2020 - Current
- Contributed to consistent customer satisfaction ratings by producing high-quality food and providing timely service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Suggested actionable improvements to streamline training procedures.
- Beverage cost percentage on average between 14-18% throughout 2021-2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Front Office Manager
Renaissance Meadowlands Hotel
04.2018 - 05.2020
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Front Office Supervisor
Renaissance Meadowlands Hotel
12.2017 - 04.2018
- Created, documented, and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Standardized office structures and processes to promote collaboration and increased performance.
Night Audit Supervisor
Renaissance Meadowlands Hotel
01.2017 - 12.2017
- Acted as manager on duty during overnight shift 5 times per week.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Reconciled staff time cards with payroll reports to achieve accurate compensation.
Night Auditor
Renaissance Meadowlands Hotel
04.2016 - 01.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
Education
Bachelor of Science - Business Administration
William Paterson University
WayneAssociate of Arts -
Fairleigh Dickinson University
Teaneck, NJ06.2013
Skills
- Microsoft Office & Excel 2013, Micros, PMS/MARSHA, FOSSE
- Americans with Disabilities Act (ADA)
- Employee Performance Evaluations
- Health Code Compliance
- In-Person and Telephone Interviewing
- Labor and Overhead Cost Estimation
- Employment Data Tracking
- Performance Improvement
- Database Interface and Query Software
- Payroll Administration
- Profit and Loss Control
- Intuit QuickBooks
- Compliance Requirements
- Billing and Payment Processing
- Procurement Strategies
- Budget Administration
- Analyzing Finances
- Work Planning and Prioritizing
Timeline
Director of Food & Beverage
Renaissance Meadowlands Hotel
05.2020 - Current
Front Office Manager
Renaissance Meadowlands Hotel
04.2018 - 05.2020
Front Office Supervisor
Renaissance Meadowlands Hotel
12.2017 - 04.2018
Night Audit Supervisor
Renaissance Meadowlands Hotel
01.2017 - 12.2017
Night Auditor
Renaissance Meadowlands Hotel
04.2016 - 01.2017
Bachelor of Science - Business Administration
William Paterson University
Associate of Arts -
Fairleigh Dickinson University
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