Achieved recognition for outstanding sales performance in competitive markets. Cultivated a loyal customer base through exceptional service and product expertise. Expanded market presence by adapting to new environments and customer needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Maintenance Technician
St John’s County Board of Commissioners
11.2024 - Current
Learned and implemented preventative and corrective maintenance on industrial equipment to ensure optimal performance.
Performed troubleshooting efforts for roads and bridges and general zone maintenance
Learned and implemented safety protocols.
Completed various certifications and earned CDL license
Sales Manager
Classic Carolina Home
08.2022 - 06.2024
Engaged with customers to discuss and address all facets of their needs and inquiries.
Established trust with clients to streamline the sales process and enhance customer experience.
Facilitated customer engagement through effective walk-in traffic strategies while supporting associates in achieving sales goals.
Achieved and exceeded sales goals to drive revenue growth and enhance market presence.
Assisted in all aspects of organization of design center, showroom floor, and consultation areas.
Visited client homes to measure, take photos
Provided customer with a comprehensive plan including visuals of their space
Cleaned floors, countertops, common areas and restocked supplies
Senior Product Specialist
Classic Carolina Home
03.2021 - 06.2024
Executed in-person sales strategies to drive revenue growth.
Led design consultancy projects, ensuring innovative solutions and client satisfaction.
Surpassed established sales targets through strategic client engagement.
Facilitated client collaboration on projects and scheduled appointments for home or space measurements.
Executed 2D and 3D renderings of rooms utilizing precise measurements and architectural prints.
Developed comprehensive design plans, incorporating rugs, accessories, fabric selections, and custom products.
Oversaw store appearance maintenance, including cleaning, fluffing, and optimizing floor set placements.
Cultivated expertise in product offerings, including upholstery, custom options, and mattress sales.
Showcased company's exceptional custom capabilities and diverse product selection.
Engaged with customers to discuss tailored project specifications for residential and commercial properties.
Collected information by requesting photos, measurements, and floor plans.
Proposed design options, layout, colors, and textures to clients.
Executed on-the-spot floor plan designs to facilitate potential closing opportunities.
Created solutions that align with client vision while integrating expert product knowledge.
Assisted customers in visualizing design direction and building trust in design solutions.
Selling Assistant Manager
Bassett Furniture Industries Inc.
02.2019 - 02.2021
Enhanced customer satisfaction through personalized service and product knowledge.
Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
Trained new associates on sales techniques, store policies, and customer engagement strategies.
Implemented visual merchandising standards to improve store presentation and drive sales.
Assisted Store Manager with all opening, operating, and closing procedures.
Daily implementation of zone showroom visual merchandising
Design Consultant
Bassett Furniture Industries
04.2016 - 02.2021
Led design projects from concept to completion, ensuring alignment with client vision and brand identity.
Collaborated with cross-functional teams to deliver innovative design solutions that met client needs.
Conducted extensive market research to inform design strategies and enhance product offerings.
Developed and presented compelling design proposals, effectively communicating concepts to stakeholders.
Streamlined design processes through implementation of new tools and technologies, increasing project efficiency.
Sales Associate
Star Furniture
11.2010 - 04.2016
Streamlined customer interaction processes and implemented discovery techniques to evaluate needs and purchasing intent.
Optimized warehousing operations and implemented visual merchandising strategies.
Surpassed monthly sales targets through strategic client engagement.
Collaborated with corporate designer to optimize floor layouts and enhance spatial functionality.
Delivered exceptional customer service to enhance client satisfaction.
Education
Some College - undefined
West Virginia University
High school diploma - undefined
Morgantown High School
Morgantown, WV
01.1996
Skills
Microsoft Office, Microsoft Word, Storis (5 years)
Emergency Communications Officer at St Lucie County, Board of County CommissionersEmergency Communications Officer at St Lucie County, Board of County Commissioners
Voter Registration Assistant at St Lucie County, Board of County CommissionersVoter Registration Assistant at St Lucie County, Board of County Commissioners