Johny Avendano
Yonkers,NY
Summary
Trustworthy individual offering several years working as qualified technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes. Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
12
12
years of professional experience
Work History
Technician
Enagic - Kangen Water USA
New York, NY
05.2016 - Current
- Diagnosed problems on the Kangen water units using test equipment such as ORP meters, PH testers, and others.
- Fixed any problems on the units by performing maintenance procedures.
- Replaced defective components or parts as needed.
- Conducted preventive maintenance procedures according to established protocols.
- Provide customer service to units users on how to connect, maintain and use the units.
- Managed quality control and maintained high level of customer satisfaction.
Mechanical Technician
Bowlero Lanes
New York, NY
02.2012 - 05.2016
- Monitored performance parameters to ensure optimal operation of machinery.
- Tested, diagnosed, and repaired malfunctioning components.
- Researched technical manuals for troubleshooting guidance when necessary.
- Assisted in the installation of new machines and equipment.
- Collaborated with other technicians to complete complex projects efficiently.
- Analyzed data from test runs to identify potential malfunctions in advance.
- Developed detailed reports on operational issues and recommended corrective actions.
- Performed preventative maintenance on mechanical equipment and machinery.
- Troubleshot, diagnosed, and repaired engineering equipment.
Customer Service Manager
Bowlero Lanes
New York, NY
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Skills
- Commercial construction experience
- System Troubleshooting
- Machinery calibration
- Customer Service
- System Installation
- Quality Control
- Preventive Maintenance
Languages
Spanish
Professional
English
Professional
Custom
Experienced on owned jewelry business
References
References available upon request.
Timeline
Technician
Enagic - Kangen Water USA
05.2016 - Current
Mechanical Technician
Bowlero Lanes
02.2012 - 05.2016
Customer Service Manager
Bowlero Lanes