Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johny Duong-Nguyen

Jacksonville,Florida

Summary

Highly motivated and results-driven manager with more than seven years of leadership experience in project coordination and service management. Strong in staff leadership, operations management, and customer relations. Extensive background in resource allocation, large team management, and guaranteeing adherence to safety and quality regulations. Dedicated to resolving technical problems, managing several projects or events at once, and building team culture. Competent in managing stressful crisis situations, hiring and training employees, and keeping lines of communication open. Constantly seeking opportunities to grow and apply coordination and management expertise in a fast-paced, high-pressure setting.

Overview

9
9
years of professional experience

Work History

Foreman

Dreams 2 Reality
Jacksonville, Florida
09.2023 - Current
  • Supervised and coordinated a team of personnel, fostering a collaborative and productive work environment.
  • Managed daily operations to ensure the efficient completion of tasks while maintaining strict adherence to safety protocols.
  • Monitored project timelines, ensuring all milestones were achieved on schedule.
  • Managed budgets, tracked expenditures, and ensured project costs stayed within financial parameters.
  • Facilitated clear and ongoing communication between clients, vendors, and internal teams to resolve issues promptly and ensure satisfaction.
  • Led post-project evaluations to analyze outcomes and identify areas for improvement in future projects.
  • Developed and implemented workflow optimization strategies that reduced operational downtime.
  • Ensured high-quality standards were maintained through regular quality control checks and inspections.

Lead Server

Otaki Japanese Steakhouse
Jacksonville, Florida
08.2018 - 11.2022
  • Supervised and coordinated a team of servers to ensure exceptional service delivery and smooth restaurant operations.
  • Trained and mentored new hires, enhancing team performance and customer service standards.
  • Managed customer relations, resolving complaints and ensuring a positive dining experience.
  • Ensured adherence to restaurant policies, health regulations, and safety standards.
  • Assisted in scheduling shifts, ensuring optimal coverage during peak hours and special events.
  • Delivered high-quality, timely service while multitasking in a fast-paced environment.

Manager

Upscale Nails Care
Jacksonville, Florida
06.2016 - 07.2018
  • Managed daily operations of a high-traffic salon, including staff scheduling, inventory, and customer service.
  • Trained and supervised a team of technicians, improving overall service quality and efficiency.
  • Handled client relations, conflict resolution, and customer satisfaction follow-ups.
  • Boosted monthly revenue through improved appointment management and promotional strategies.
  • Oversaw financial transactions, including handling payments, tips, and vendor invoices, maintaining accurate records.
  • Resolved client complaints and issues in a timely manner, fostering a loyal and satisfied customer base.

Education

Electro-Mechanical Technologies Diploma -

Tulsa Welding
10.2024

Highschool Diploma -

Sandalwood Highschool
05.2018

Skills

  • Project Coordination & Planning
  • Technical Troubleshooting
  • Team Leadership
  • Communication & Documentation
  • Microsoft Office / Google Workspace Proficiency
  • Team & Operations Management
  • Project Coordination & Scheduling
  • Customer Service & Client Relations
  • Training & Staff Development
  • Budgeting & Inventory Control

Timeline

Foreman

Dreams 2 Reality
09.2023 - Current

Lead Server

Otaki Japanese Steakhouse
08.2018 - 11.2022

Manager

Upscale Nails Care
06.2016 - 07.2018

Electro-Mechanical Technologies Diploma -

Tulsa Welding

Highschool Diploma -

Sandalwood Highschool