Johny Pennington

• Managed collections processes to recover outstanding debts efficiently.
• Developed and maintained relationships with clients to facilitate timely payments.
• Analyzed accounts receivable data to identify trends and improve collection strategies.
• Trained junior collectors on best practices and compliance regulations.
• -Recovering Overdrawn deposit account balances
  -Recovering past due Unsecured/secured personal/refinanced student loan payments
  -Recovering past due Auto Loan payments
  -Recovering past due credit card payments
  -Reviewing accounts that meet a certain criteria for charge off recommendation

-Collected on delinquent accounts to reduce overdue balances.
-Contacted customers to discuss past-due accounts and negotiated payment plans.
-Maintained high volume of calls and met demands of busy and productive group.
-Worked in call center environment handling manual and automatically dialed outbound calls.

-Fielded inbound/outbound calls to speak with customers in need of help regarding their delinquent account balances through customer service style recovery collections
-Worked with customers to create debt repayment plan based on current financial condition.
-Created refresher presentations for subjects such as FDCPA, UPDAAP, Dispute and Fraud procedures and trained new team members when needed.
-Processed payments and applied to customer balances.
-Coordinated monthly team Employee of the month

-Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
-Worked a file of new business accounts each day
-Skip traced to locate business and consumer contact information to discuss and resolve delinquent accounts
-Helped train and mentored new employees on collection methods, documentation requirements and performance strategies.