Johny Pineda
Tigard,OR
Summary
Versatile and results-oriented, I leveraged mechanical troubleshooting and customer service excellence at The Home Depot Inc, enhancing operational efficiency and client satisfaction. Skilled in equipment repair and adept at fostering safety, my proactive approach significantly reduced loss, driving a culture of continuous improvement and accountability.
Overview
2023
2023
years of professional experience
Work History
General Service Technician
Washington County
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Department Supervisor
The Home Depot Inc
05.2012 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Built and designed large displays weekly to promote specific products.
- Handled cash register, returns, and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained new employees on overall company and department-specific policies and procedures.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Promoted business' development by building and maintaining relationships with new clients.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
Loss Prevention Officer
The Home Depot Inc
06.2021 - 08.2022
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Developed and launched a loss-prevention program.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Completed incident reports and activity logs for accurate, current records.
- Observed video surveillance systems for prompt emergency response.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored emerging security products, services and procedures to upgrade current provisions.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Trained personnel on security best practices, protocols and procedures.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Education
Diploma -
Tigard High School
Tigard, ORAutomotive Technician -
Portland Community College
Portland, ORSkills
- Plumbing repairs
- Mechanical troubleshooting
- Equipment Repair
- Power tools operation
- Safety procedures
- Hand tools proficiency
- Soldering techniques
- Vehicle maintenance
- Work order prioritization
- Maintenance and repair
- Hand tools
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Officer
The Home Depot Inc
06.2021 - 08.2022
Department Supervisor
The Home Depot Inc
05.2012 - 01.2023
General Service Technician
Washington County
Diploma -
Tigard High School
Automotive Technician -
Portland Community College
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