Johny Young
Penrose,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Fremont Paving & Redi Mix, Inc.
Canon CIty, CO
4.1-2007 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Developed service and sales strategies to improve retention and revenue.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Quality Control Specialist
LaFarge North American
Colorado Springs, CO
11.1999 - 01.2003
- Received and inspected raw materials.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Investigated customer complaints related to product quality issues.
- Executed test cases and logged generated various reports and graphs for further analysis.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Identified quality problems and recommended solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
General Manager
LaFarge North American
Colorado Springs, CO
1.1-2005 - 3.1-2007
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Concrete Sales
LaFarge North American
Colorado Springs, CO
1.1-2003 - 1.1-2005
- Assisted in the preparation of concrete mix designs based on customer specifications.
- Mixed and poured concrete for a wide variety of projects, including driveways, sidewalks, patios, and retaining walls.
- Determined the amount of materials required for each job.
- Ensured proper curing of freshly poured concrete surfaces by utilizing appropriate methods such as covering with plastic sheets or applying curing compounds.
- Communicated effectively with customers regarding project timelines, expectations, and progress updates.
- Maintained records of completed jobs for future reference purposes.
- Resolved any issues that arose during the course of a project in an efficient manner.
- Calculated concrete quantities needed for jobs.
Sales Associate
LaFarge North American
Colorado Springs, CO
1.1-2003 - 1.1-2005
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - General Studies
Seward County Community College
Liberal, KSSkills
- Troubleshooting
- Multitasking
- Team Management
- Dependable and Responsible
- Critical Thinking
- Problem Resolution
- Communication
- Analytical Thinking
- Microsoft Word
- Relationship Building
- Attention to Detail
- Project Planning
- Friendly, Positive Attitude
- Computer Skills
- Maintenance & Repair
- Quality Management Systems
Certification
- ACI Field
- NRMCA Plant & Truck Certification
- NRMCA Plant Manager Certification
- NRMCA Short Course Certification
References
References available upon request.
Timeline
Quality Control Specialist
LaFarge North American
11.1999 - 01.2003
General Manager
Fremont Paving & Redi Mix, Inc.
4.1-2007 - Current
General Manager
LaFarge North American
1.1-2005 - 3.1-2007
Concrete Sales
LaFarge North American
1.1-2003 - 1.1-2005
Sales Associate
LaFarge North American
1.1-2003 - 1.1-2005
Some College (No Degree) - General Studies
Seward County Community College
- ACI Field
- NRMCA Plant & Truck Certification
- NRMCA Plant Manager Certification
- NRMCA Short Course Certification
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