Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Hockstad

5612 West Monterey Dr. Tucson,AZ

Summary

Strong leader and problem-solver dedicated to promoting employee efficiency and morale by matching employees with tasks that encourage maximum performance. Reliable and goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Uses independent decision-making skills and sound judgment to positively impact company success. Well versed in handling emotional outbursts or unhappy individuals in order to diffuse conflict.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Spirit Halloween
08.2024 - 11.2024
  • Promoted from Sales Associate to Assistant manager within two weeks of employment.


  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Assistant Teacher

Resurrection Lutheran Child Development Center
02.2023 - 05.2023
  • Oversaw students in classroom and common areas to monitor safety, enforce rules, and support the lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to facilitate lesson plans and coordinate activities for classes.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

Bachelor of Arts - History

University of Arizona
Tucson, AZ
12-2023

Skills

  • Organization

  • Teamwork

  • Social and Emotional Perception

  • Behavior Management

  • Electronic Communication

  • Cash Handling

  • Cleanliness

  • Employee engagement

  • Sales monitoring

Timeline

Assistant Manager

Spirit Halloween
08.2024 - 11.2024

Assistant Teacher

Resurrection Lutheran Child Development Center
02.2023 - 05.2023

Bachelor of Arts - History

University of Arizona

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Johanna Hockstad