Summary
Overview
Work History
Education
Skills
Timeline
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Joi Allen

Summary

Seasoned customer service professional with 15 years of experience driving customer satisfaction and loyalty. Expertise in creating inclusive environments for customers and team members alike. Quick learner of new technologies, ensuring seamless integration into existing workflows. Excels in fast-paced settings, effectively managing stress to deliver optimal results.

Overview

15
15
years of professional experience

Work History

Cultivator

MSB Inc
06.2024 - 07.2025

Optimized irrigation systems for efficient water usage, maximizing plant growth potential.

Implemented pruning techniques for optimal light exposure, boosting yields significantly.

Conducted regular maintenance checks on equipment to ensure reliability during critical phases.

Streamlined harvest processes by coordinating labor resources efficiently, reducing in-field time.

Maintained detailed records of cultivation activities for better planning and reporting accuracy.

Enhanced yield quality by applying suitable nutrient solutions while monitoring pH levels closely.

Managed crop rotation effectively to maintain soil fertility and promote sustainable practices.

Fostered collaboration through effective communication with team members towards shared goals.

Personal Shopper

Walmart
11.2022 - 09.2023
  • Fulfilled online orders in store; maintained quality of products; shopped in a competitive timely manner, often in top 3 in store.
  • Assisted customers in store while fulfilling orders; multitasked entire time.
  • Performed quality assurance checks on orders fulfilled by others.
  • Stocked shelves and cleaned facility when needed.

Manager

Rescue Massage Center
10.2010 - 11.2022
  • Coordinated schedules and booked appointments.
  • Greeted all patrons entering or contacting business and ensured any questions were answered fully.
  • Performed marketing research and instituted new treatments and prices to stay competitive and ahead of competition.
  • Cultivated relationships with customers resulting in a large percentage of word-of-mouth referrals and repeat customers.
  • Created and maintained website and social media presence.
  • Maintained cleanliness of facilities.

Administrative Assistant – hybrid

The Hall Law Firm
11.2021 - 05.2022
  • Remote legal billing using TimeSheets for multiple attorneys and paralegals; proofread and edited billing notes from council.
  • Communicated with clients re billing, payments and late charges.
  • Communicated with clients re attorney communication.
  • Prepared and edited legal forms, trial binders, legal research reports, emails and other forms.
  • Conducted legal research re attorney instruction.
  • Provide legal support in remote mediations.

Education

Certification - undefined

Hands of Light Reiki
01.2012

High School - undefined

San Pedro High School
01.2005

Skills

  • Staff management and coaching
  • Spa operations and promotions
  • Customer feedback analysis
  • Facility maintenance and hygiene standards
  • Budget planning and administration
  • Appointment scheduling and coordination
  • Health and safety compliance
  • Client service management
  • POS system operation
  • Service marketing strategies
  • Hiring procedures and staff training
  • Conflict resolution and mediation
  • Performance reviews and employee supervision
  • Active listening and communication skills
  • Problem-solving and critical thinking
  • Time management and task prioritization
  • Organizational efficiency and reliability
  • Interpersonal skills and relationship building
  • Customer acquisition and retention strategies
  • Public relations and event planning
  • Inventory management and quality control
  • Legal document preparation and research
  • Microsoft Office proficiency
  • Writing, editing, and proofreading skills

Timeline

Cultivator

MSB Inc
06.2024 - 07.2025

Personal Shopper

Walmart
11.2022 - 09.2023

Administrative Assistant – hybrid

The Hall Law Firm
11.2021 - 05.2022

Manager

Rescue Massage Center
10.2010 - 11.2022

Certification - undefined

Hands of Light Reiki

High School - undefined

San Pedro High School
Joi Allen