Joi B. Jones
Syracuse,NY
Summary
Dynamic and dedicated professional committed to achieving success and exceeding company goals. Driven by a strong passion for serving others and pursuing excellence, with a focus on leveraging skills to contribute to both personal and organizational growth. Eager to embrace opportunities that foster proficiency while collaborating effectively within a team environment. Prepared to make a meaningful impact by aligning personal ambitions with company objectives.
Overview
13
13
years of professional experience
Work History
Sales Associate
UPS
01.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Delivery Driver
Fed Ex
01.2021 - 01.2025
- Drive
- Deliver packages in a timely manner
- Customer Service
- Warehouse merchandising
Tool Rental
Home Depot
01.2018 - 01.2021
- Provide exceptional customer service in the process of renting tools to customers while also ensuring the equipment is reliable for customer usage and maintained properly
- Ensuring that tools are cleaned along with making necessary repairs if necessary
- Ensuring cleanliness in work space continuously throughout the day
- Process tool rental transactions
Service Lane Attendant
Metro Transit
01.2015 - 01.2018
- Responsible for cleaning busses externally as well as internally
- Ensured safety procedures were followed while transporting bus to and from service lane
Floor Supervisor
HEB
01.2013 - 01.2015
- Assisted colleagues with management of customer payments, transactions, and deposits in the money center
- Responsible for attending and help organizing store meetings and trainings
- Perform basic administrative duties while insuring customer satisfaction
- Maintain overall appearance of work area and break room
Education
Associates Degree - Kinesiology
Houston Community College
01.2012
Skills
- Goal oriented
- Guest relations
- Multi-tasking strength
- Positive and professional
- Problem-solving skills
- Time management
Timeline
Sales Associate
UPS
01.2025 - Current
Delivery Driver
Fed Ex
01.2021 - 01.2025
Tool Rental
Home Depot
01.2018 - 01.2021
Service Lane Attendant
Metro Transit
01.2015 - 01.2018
Floor Supervisor
HEB
01.2013 - 01.2015
Associates Degree - Kinesiology
Houston Community College