Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joi Daniyan

DeSoto

Summary

Dynamic professional with leadership qualities and a strong customer service background, honed at Rainbow Shops. Achieved a notable increase in cash accuracy while implementing effective loss prevention strategies. Proven adaptability and problem-solving skills, complemented by a commitment to enhancing team performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Jr Assistant Manager

Rainbow Shops
09.2024 - Current
  • Developed strong customer relationships through attentive service and effective communication skills.
  • Implemented loss prevention measures to protect store assets and reduce shrinkage rates.
  • Collaborated with senior management to address operational challenges and develop creative solutions for improvement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Help Desk Intern

UnitedHealthcare
01.2022 - 11.2023
  • Increased first-call resolution rate by consistently following established procedures and guidelines.
  • Monitored help desk metrics such as response times and resolution rates, identifying areas for improvement within the team''s performance.
  • Reduced response time by effectively prioritizing help desk tickets based on urgency and impact.

Cashier

Micheals Craft Store
12.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Communication/ Human Development

University Of North Texas
Denton, TX
05-2028

Desoto High School
100 Eagle Dr, Desoto Tx
05-2022

Skills

  • Leadership qualities
  • Customer service
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility
  • Problem-solving

Timeline

Jr Assistant Manager

Rainbow Shops
09.2024 - Current

Help Desk Intern

UnitedHealthcare
01.2022 - 11.2023

Cashier

Micheals Craft Store
12.2020 - 12.2021

No Degree - Communication/ Human Development

University Of North Texas

Desoto High School

Similar Profiles

CREATE PROFILE