Joi Frame
Palatka,FL
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Marriott
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Order Picker
KeHE Distributors LLC
10.2020 - 05.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Followed orders precisely for correct items, sizes and quantities.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Customer Service Representative
24/7 Intouch
10.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Palatka High School
Palatka, FL05.2019
Skills
- Office Management
- Keenness
- Hospitality Service
- Front Desk Reservations
- Customer Service
- Microsoft Dynamics
- Greet Guests
- Speaking
- Critical Thinking
- Microsoft Excel
Timeline
Front Desk Receptionist
Marriott
06.2021 - Current
Order Picker
KeHE Distributors LLC
10.2020 - 05.2021
Customer Service Representative
24/7 Intouch
10.2019 - 07.2020
Palatka High School