Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joi George

Joi George

Auburn,GA

Summary

Sales administrative professional with a strong background in supporting sales teams and optimizing operational efficiency. Skilled in coordinating schedules, managing documentation, and streamlining communication processes. Known for fostering collaboration and driving results through adaptability and reliability. Well-versed in CRM software, data analysis, and project management, with a focus on achieving team goals and enhancing productivity.

Overview

22
22
years of professional experience

Work History

SALES SUPPORT SPECIALIST

Argos USA LLC
01.2018 - Current
  • Accountable for assisting the District Manager, Sales Manager, and Salespersons with creating bids/quotes for all Commercial and GDOT Ready Mix Projects
  • Duties:
  • - Retrieve information from multiple plan rooms to prepare bid packages to send to clients.
  • - Entering projects, creating cases and reports using Salesforce, SAP, Command, Billtrust, and CDI Credit
  • Enhancing CRM procedures led to a 50% increase in customer retention.
  • - Assists billing with the process of short payments on accounts for pricing, tax, and billing errors.
  • - Process Short Pays, Adjustments/Write Offs, and Credit Memos
  • - Assist concrete plants with inputting orders.
  • - Compiling information for weekly sales reports - Strong follow-up with customers
  • Outperformed sales targets by 30% through implementing robust business strategies and maintaining high customer service standards.
  • - Prepare expense accounts, credit card reimbursements, and customer master data, and pricing entry into company software to maintain company financial and customer data/systems, data automation.
  • - Plan, organize, and communicate weekly, monthly, and annual meetings to optimize operations of the department/district.
  • - Maintain SG&A tracking database for the Atlanta Division to control the department's budget.
  • Driven use of sales support tools resulted in a 35% upturn in overall efficiency.
  • - Prepare monthly and on-demand technical sales reports and sales quotes to monitor sales and assist department requirements.
  • - Input purchase order information and codes, issue monthly rebate documentation, payments, and purchase orders to assist sales activities.
  • - Resolve customer service issues and return customer calls within the appropriate time frame to enhance customer service satisfaction.
  • Played a key role in organizing sales training sessions for new hires, resulting in a 80% retention rate.

OFFICE MANAGER

AIG
01.2007 - 01.2018
  • Duties:
  • - Managed 30+, HR Coordinator, Payroll Administrator, Account Administrator, managed employee records, issued pay checks, and manage direct deposits.
  • - Reviewed A/R aging of delinquent accounts and performed necessary steps to recover receivables.
  • - Managed office and all supporting functions including reduction of overhead expenses.
  • - Managed business projects and vendors to insure on-time delivery of products and services.
  • - Arranged travel reservations/schedules, maintained corporate records and database using Microsoft Access, developed, and maintained departmental filing system, Human Resources
  • - Coordinated collections and preparation of time and attendance records, terminations, and new hires, assisted with presentations using Microsoft PowerPoint, Trained new staff
  • - Reviewed clerical and personnel records to ensure completeness and accuracy, operated and examined new office technologies, conducted research on Internet, set up contracts and renewals daily by using SAP software.
  • - Calculated, posted, and verified financial data in maintenance of company accounting records, AP/AR, ADP Payroll, prepared monthly and annual sales reports using Microsoft Excel, automating manual processes.

CLAIMS COORDINATOR

Hancock Claims Consultant
01.2004 - 01.2007
  • Duties:
  • - Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of claims.
  • - Act as a liaison between the organization, its insurance provider and agents, claimants.
  • - Reviews claims to make sure billing requirements are met, update accounts as needed, answer inquiries, and make recommendations for resolution.
  • - Familiar with standard concepts, practices, and procedures
  • - Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.
  • - Examine complex insurance claims for fraud.
  • - Research the stipulations of the insurance policy.
  • - Process the claim once the payout has been determined.

Education

Post-Baccalaureate Certificate (Hons) - Construction Management (Hons)

Louisiana State University
ONLINE
01.2026

Master of Science (Hons) - Business Administration

Keller University
Duluth, GA
01.2017

Skills

  • Business Administration
  • Office Management
  • Restaurant Management
  • Human Resources
  • Account Payables/Receivables
  • Call Center, Warehouse-Machine Operator
  • Data Entry - 60 wpm, 10,000 keystrokes, Remote WFH
  • Windows 10, MS Office Suite
  • Salesforce, SAP, Command, QuickBooks, PeopleSoft, ADP eTime
  • Systems 2, Billcom, Platinum, JD Edwards, NetSuite/Oracle, UKG
  • Great Plains Dynamic

Timeline

SALES SUPPORT SPECIALIST

Argos USA LLC
01.2018 - Current

OFFICE MANAGER

AIG
01.2007 - 01.2018

CLAIMS COORDINATOR

Hancock Claims Consultant
01.2004 - 01.2007

Post-Baccalaureate Certificate (Hons) - Construction Management (Hons)

Louisiana State University

Master of Science (Hons) - Business Administration

Keller University

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