Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joi Gillette

Helena,AR

Summary

Professional & dedicated worker with 8 years of experience in a variety of work settings becoming a multi-faceted employee with the skills necessary to maintain a level of excellence, reliability & efficiency in any occupation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Auto Care Team Associate

Walmart
07.2022 - Current
  • Provided assistance in vehicle maintained in addition to being trained and training others in basic & advanced safety protocols to ensure the wellness of staff and longevity of equipment.
  • Contributed to overall efficiency of store operations by ensuring products were abundantly stocked based on customer demands, inventory levels were maintained & documented accordingly and ensuring cleanliness and tidy appearance of store aisles & shelves.
  • Adhered to strict company policies of properly vetting the trustworthiness & authenticity of various vendors contacted by the company.
  • Effectively resolved customer complaints & concerns with swift, meaningful troubleshooting skills while remaining level-headed and maintaining professionalism.
  • Assisted in security efforts by means of monitoring access to areas off limits to the general public and ensuring proper asset control.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Rural Carrier Assistant

United Postal Service
11.2020 - 08.2022
  • Ensured the safety, security, and reliability of the mail service by adhering to federal guidelines (indoors & outdoors) and abiding by the various rules of the road.
  • Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
  • Responsibly provided customer assistance by means of properly handling money, outgoing mail and stamps.

Caregiver

Visiting Angels
06.2019 - 06.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Regularly documented behavioral changes in patients to ensure transparency and adequate level of care needed to assist them.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space sense of independence.
  • Responded swiftly to incidents that occurred by providing immediate assistance followed up with proper documentation.
  • Built strong relationships with clients to deliver emotional support and companionship via arts & crafts, bingo, and other extracurricular activities.
  • Remained calm & compassionate when engaging with clients suffering from various degenerative diseases or others with restrictions on their independence.

Personal Assistant

Department Of Human Services
07.2019 - 12.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Building rapport and trust amongst clients with various levels of health and independence.

Instore Shopper

Instacart (Temporary)
04.2019 - 08.2019
  • Prepped orders for drivers for a web app-based delivery company at Aldi's location, Became several customers' favorite employee, trusted to work independently, and member of top the performing team for exceeding sales & performance expectations

Cashier

Mariano's
01.2019 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Care Manager

Sunrise Senior Living
06.2018 - 01.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Ensured proper documentation of cognitive issues/decline so that adequate care is swiftly provided.
  • Improved sense of independence and morale of clients by engaging them in a variety of recreational activities.

Cashier

Nordstrom Rack (Temporary)
09.2017 - 06.2018
  • Transacted sales and performed customer service for national discount retailer, Performed high volume retail inventory counts and audits of products and goods, Also, performed regular stock & inventory and annual inventory counts, Made “Employee of the Month”, maintained employment for long period of time, and utilized in different apartments due to positive attitude and service excellence

Education

No Degree - Medical Insurance Coding

Delta Technical College
Horn Lake, MS
08.2024

Diploma -

Harold L. Richards High School
Oak Lawn, Illinois
01.2015

Skills

  • Customer Service
  • Communication
  • Retail Sales
  • Leadership
  • Clerical
  • Conflict Resolution
  • Microsoft & Apple Office Suite Knowledge
  • Inventory Auditing

Certification

Hipaa certification -Delta Technical College, 2024

Timeline

Auto Care Team Associate

Walmart
07.2022 - Current

Rural Carrier Assistant

United Postal Service
11.2020 - 08.2022

Personal Assistant

Department Of Human Services
07.2019 - 12.2019

Caregiver

Visiting Angels
06.2019 - 06.2020

Instore Shopper

Instacart (Temporary)
04.2019 - 08.2019

Cashier

Mariano's
01.2019 - 04.2019

Care Manager

Sunrise Senior Living
06.2018 - 01.2019

Cashier

Nordstrom Rack (Temporary)
09.2017 - 06.2018

No Degree - Medical Insurance Coding

Delta Technical College

Diploma -

Harold L. Richards High School

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Joi Gillette