Joi Gillette

Advanced Officer
August 2024 – Present

• Promoted for exceptional performance, leadership, and reliability.
• Provide training, coaching, and support to entry-level officers to maintain high operational standards.
• Ensure officer accountability through consistent communication and performance monitoring.
• Manage and inspect security equipment and building; report maintenance needs or updates.
• Coordinate response strategies and assist in emergency situations.
• Maintain detailed reports and relay updates between management and field teams.

Security Officer
March 2023 – August 2024

• Patrolled premises to prevent safety risks and unauthorized access.
• Greeted visitors and enforced entry procedures.
• Reported suspicious activity and assisted law enforcement.
• Responded to emergencies and ensured staff and visitor safety.
• Documented incidents and assessed security procedures.

• Provided assistance in vehicle maintained in addition to being trained and training others in basic & advanced safety protocols to ensure the wellness of staff and longevity of equipment.
• Contributed to overall efficiency of store operations by ensuring products were abundantly stocked based on customer demands, inventory levels were maintained & documented accordingly and ensuring cleanliness and tidy appearance of store aisles & shelves.
• Adhered to strict company policies of properly vetting the trustworthiness & authenticity of various vendors contacted by the company.
• Effectively resolved customer complaints & concerns with swift, meaningful troubleshooting skills while remaining level-headed and maintaining professionalism.
• Assisted in security efforts by means of monitoring access to areas off limits to the general public and ensuring proper asset control.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Ensured the safety, security, and reliability of the mail service by adhering to federal guidelines (indoors & outdoors) and abiding by the various rules of the road.
• Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
• Responsibly provided customer assistance by means of properly handling money, outgoing mail and stamps.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Regularly documented behavioral changes in patients to ensure transparency and adequate level of care needed to assist them.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space sense of independence.
• Responded swiftly to incidents that occurred by providing immediate assistance followed up with proper documentation.
• Built strong relationships with clients to deliver emotional support and companionship via arts & crafts, bingo, and other extracurricular activities.
• Remained calm & compassionate when engaging with clients suffering from various degenerative diseases or others with restrictions on their independence.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Building rapport and trust amongst clients with various levels of health and independence.

• Prepped orders for drivers for a web app-based delivery company at Aldi's location, Became several customers' favorite employee, trusted to work independently, and member of top the performing team for exceeding sales & performance expectations

• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
• Ensured proper documentation of cognitive issues/decline so that adequate care is swiftly provided.
• Improved sense of independence and morale of clients by engaging them in a variety of recreational activities.

• Transacted sales and performed customer service for national discount retailer, Performed high volume retail inventory counts and audits of products and goods, Also, performed regular stock & inventory and annual inventory counts, Made “Employee of the Month”, maintained employment for long period of time, and utilized in different apartments due to positive attitude and service excellence