Joi Harper
Muskogee,OK
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Event Venue Manager
The Barn on Gray House Farm
03.2023 - Current
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated florists, photographers, and musicians for events.
- Developed creative themes for events and created related activities to engage attendees.
Sales Associate/ Team Leader
Buckle
10.2010 - 01.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
05.1994
Skills
- Social Media Management
- Event sales
- Vendor and contract negotiations
- Team leadership and supervision
- Records Management
- Schedule Management
- Registration management
- Deadline Management
Timeline
Event Venue Manager - The Barn on Gray House Farm
03.2023 - Current
Sales Associate/ Team Leader - Buckle
10.2010 - 01.2021
Ft. Gibson Highschool - High School Diploma,
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