Joi Hawkins
TX
Summary
Effective graduate committed to learning, developing skills in Criminal Justice and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Trane Technologies
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Receptionist
Trane Technologies
06.2023 - Current
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Collaborated with facilities management for timely resolution of reported maintenance issues or safety hazards.
- Promoted a positive work culture among reception staff members through effective teamwork and clear communication channels.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
Customer Service Associate Cashier
Kohls Department Store
11.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
Customer Service Call Center Agent
Entrata
06.2021 - 11.2023
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Assisted in training new hires on company policies, systems, and call handling procedures to ensure seamless integration into the team.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
Education
Bachelor of Science - Criminal Justice/Sociology
Texas Southern University
Houston, TX05.2023
High School Diploma -
Early College High School
Tyler, TX06.2020
Bachelor of Arts - Criminal Justice
Tyler Junior College
Tyler, TX05.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Client Advocacy
- Records Maintenance
- Database Management
- Social Services
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Data Entry
- Call Center Customer Service
Certification
- CPR/AED Certification
- First Aid Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Languages
Spanish
Limited Working
French
Elementary
Timeline
Customer Service Associate Cashier
Kohls Department Store
11.2023 - 04.2024
Security Officer
Trane Technologies
06.2023 - Current
Security Receptionist
Trane Technologies
06.2023 - Current
Customer Service Call Center Agent
Entrata
06.2021 - 11.2023
Bachelor of Science - Criminal Justice/Sociology
Texas Southern University
High School Diploma -
Early College High School
Bachelor of Arts - Criminal Justice
Tyler Junior College