Joi Jackson
Winnsboro,SC
Summary
Dynamic professional with a proven track record at Ross Distribution Center since 2016, excelling in customer relations and expert problem-solving. Demonstrated ability to enhance quality assurance and documentation management, leading to significant improvements in customer satisfaction. Skilled in multitasking and organizational abilities, adept at driving projects to completion with keen attention to detail and efficiency.
Overview
12
12
years of professional experience
Work History
Specialist I
Ross Distribution Center
07.2016 - Current
- Follows all company policies and procedures to deliver quality work.
- Improves customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborates with cross-functional teams to achieve project goals on time and within budget.
- Prepares merchandise for processing throughout the distribution center by staging, sorting, completing data entry, researching and initiating tickets as needed.
- Inspects issues for resolution to include broken pre-packages, damaged items, product identification errors, review incorrectly sorted merchandise, etc.
- Verifies merchandise and ticket information against provided documentation and system data.
- Maintains quality, accuracy, and shrinkage control by adhering to established policies and procedures.
Cashier and Overnight Stocker
Walmart
09.2012 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Business Management
Midlands Technical
Columbia06.2008
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Quality Assessment
- Self Motivation
- Time Management
Timeline
Specialist I
Ross Distribution Center
07.2016 - Current
Cashier and Overnight Stocker
Walmart
09.2012 - 05.2016
No Degree - Business Management
Midlands Technical
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