Joi Johnson
Oklahoma City,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Referral Management Specialist
Tinker Air Force Base
10.2022 - Current
- Coordinate and assure the smooth flow of the referral and authorization process to meet the needs of our patients, establish collaborative relationships with community specialists and insurance companies, and represent the organization professional and positively.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Collaborated with internal departments to align marketing campaigns.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Humana Customer Service Representative's
Humana Military
05.2020 - 08.2022
- Providing benefit information, providing claims information to members, updating members demographics with Humana ins, billing for Humana ins plans, fulfilling all members request for appeals, grievance, and pharmaceutical information, training new Humana agents for the floor.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Medical Assistant/Office Coordinator
Just Kids Pediatrics
08.2020 - 09.2021
- Checking patients in and out, Covid swabs/testing, blood draws, flu/strep testing, immunizations, triage team, running and verifying insurance, assisting providers and doctors with patients, documenting vaccines in osiis, setting up new patients, supported 8 clinicians, roomed patients, measured vital signs, prepared charts, scheduled appointments, scheduled labs, verified insurance, called in medication refills, restocked patient rooms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Assistant General Manager (AGM)
Home2 Suites by Hilton Oklahoma City Yukon
08.2018 - 05.2020
- Responsible in the operation of the front office by training, directing, controlling, and supervising desk agents
- Preparation of the end of month reports, which included: hotel inventory, tax exempt and tax reconciliation report, AR reports, and business on the books reports
- Managing and processing of AP/AR including: processing AR payments and submitting monthly and weekly invoices.
Assistant General Manager
WYNDHAM OKLAHOMA CITY
01.2016 - 08.2018
- Responsible in the operation of the front office by training, directing, controlling, and supervising desk agents
- Preparation of the end of month reports, which included: hotel inventory, tax exempt and tax reconciliation report, AR reports, and business on the books reports
- Managing and processing of AP/AR including: processing AR payments and submitting monthly and weekly invoices.
Banquets Catering Manager
WYNDHAM OKLAHOMA CITY
02.2017 - 01.2018
- Overseeing the banquet staff and banquet set up of our catering events
- Communicating with sales and banquet staff of all upcoming events, which included creating contracts, banquet event orders, and banquet schedules
- Responsible for booking and securing payment on new and repeat catering events.
ROI Specialist II
Healthport Services, Inc.
02.2011 - 08.2016
- Release medical records to individuals, doctors, clinics
- Process data entry
- Medical Triage (when in er)
- Medical billing and coding.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Followed exact procedures for handling transfers and other releases of medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Processed and tracked requests for medical records from external organizations.
Education
HIGH SCHOOL DIPLOMA -
Chickasha High School
Chickasha, OK01.2002
Skills
- CONTRACT NEGOTIATIONS (4 years)
- DATABASE (8 years)
- DATABASE ADMINISTRATION (8 years)
- OPERA (4 years)
- RELATIONSHIP BUILDING (9 years)
- Front Desk (10 years)
- Front Office
- Back Office (8 years)
- Restaurant Management
- Banquet Experience
- Operating Systems (10 years)
- Medical Coding
- Medical Billing
- Triage (6 years)
- Documentation review
- Insurance Verification
- EMR Systems (10 years)
- Medical Scheduling
- Vital Signs
- Laboratory Experience
- Medical Office Experience (8 years)
- Supervising Experience
- Hospital Experience (8 years)
- Medical Records (10 years)
- Patient Care
- HIPAA (8 years)
- Experience Administering Injections
- Epic
- Office Management
- Resource Allocation
- Quality Assurance
- Customer Relations
- Time management
- Adaptability
- Strategic planning
- Team leadership
- Customer service
- Critical thinking
- Conflict resolution
- Organizational skills
- Attention to detail
- Documentation management
Additional Information
SKILLSTeam leadership Relationship buildingTime management Database administrationOpera PMS Certified Contract negotiationsPersonable and outgoing Deadline driven
Personal Information
Willing To Relocate: Anywhere
Timeline
Referral Management Specialist
Tinker Air Force Base
10.2022 - Current
Medical Assistant/Office Coordinator
Just Kids Pediatrics
08.2020 - 09.2021
Humana Customer Service Representative's
Humana Military
05.2020 - 08.2022
Assistant General Manager (AGM)
Home2 Suites by Hilton Oklahoma City Yukon
08.2018 - 05.2020
Banquets Catering Manager
WYNDHAM OKLAHOMA CITY
02.2017 - 01.2018
Assistant General Manager
WYNDHAM OKLAHOMA CITY
01.2016 - 08.2018
ROI Specialist II
Healthport Services, Inc.
02.2011 - 08.2016
HIGH SCHOOL DIPLOMA -
Chickasha High School