Jailyn L. Lane
Gulfport,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Occupancy Specialist
Mississippi Regional Housing Authority No VIII
02.2023 - Current
- 40 hours weekly
- Manage properties and process daily operations through Yardi software system.
- Answer inquiries concerning polices and practices associated with the application and/or re-examination processes.
- Coordinate background information checks of tenants to be recertified. Verifies receipt of information from agencies or other sources as required. Schedules appointments for interviews and computes new rents for re-examinations.
- Conduct the re-examination interview with tenants, process and maintain files and correspondence associated with the re-examination process for public housing residents.
- Ensure proper verification method is processed for each re-exam as prescribed by HUD and Authority policy.
- Responsible for preparing all required office forms, correspondence, and memos.
- Review verification forms for accuracy and completeness, assimilates and inputs data into computer.
- Assist all members of the Conventional Housing Management Department as assigned by the Department Head.
- Assist in entering move-in and move out data into system, as needed.
- Assist in providing data to facilitate the preparing of Agency and HUD required reports.
- Interview and counsel applicants, screen applications and determine eligibility and monthly payments in accordance with FMHA guidelines. Submit processed eligibility data for final selection or rejection.
- Confer with applicants on the status of applications, notify selections to fill vacancies, and explain reasons for rejection to applicants when necessary.
- Conduct orientation sessions for new residents.
- Maintain key log and issue keys at move-in.
- Track time, cost and revenue for Project Based Management.
- Maintain and manage priority referral lists for HUD units.
- Assist clients who are living in the HUD housing in resolving tenant/landlord complaints and disputes.
Bank Teller
Keesler Federal Credit Union
03.2022 - 02.2023
- 40 hours weekly
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier’s checks, traveler’s checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Reconciles loan coupons and other transactions.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Cashier
Lowe's Home Improvement
10.2021 - 02.2022
- 32 hours weekly
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Call Center Representative
Jackson Hewitt Tax Service
11.2020 - 06.2021
- 32 hours weekly
- Handle a large volume of inbound and outbound calls in a timely manner.
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Starbucks Barista
Harrah's Gulf Coast Casino & Hotel
05.2018 - 03.2020
- 32 hours weekly
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
- Packaging food and beverages for sale.
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Updating signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Office Assistant to Graduate Dean
Jackson State University
08.2018 - 05.2019
- 28 hours weekly
- Act as a point person for all staff who support the Dean. Provide analytical and administrative support to the Dean on a variety of campus-wide and faculty issues, projects, and programs.
- Prepare detailed briefing materials for the Dean prior to meetings.
- Provide pertinent facts, data, and other background information for meetings, reports, inquiries, agendas, and presentations.
- Oversee and direct workflow, independently respond to inquiries, complaints, and concerns from callers and visitors on behalf of the Dean.
- Keep track of assignments made to others for actions to be taken on the Dean’s behalf and ensure that deadlines for responses are met.
- Coordinate the submission of information and documentation required to initiate, facilitate, and conclude various processes such as recruitment, tenure and promotion, and selection committees.
- Review candidate documentation and prepare recommendations for review by others.
- Plan, coordinate, and schedule interviews for candidates, including travel arrangements and hotel accommodations.
- Support the administration and coordination of the election processes to fill vacancies on Faculty and University governing bodies.
Education
Bachelor's - Social Work
Jackson State University
Jackson, MS05.2021
High school diploma - undefined
West Harrison High School
Gulfport, MS05.2017
Timeline
Occupancy Specialist
Mississippi Regional Housing Authority No VIII
02.2023 - Current
Bank Teller
Keesler Federal Credit Union
03.2022 - 02.2023
Cashier
Lowe's Home Improvement
10.2021 - 02.2022
Call Center Representative
Jackson Hewitt Tax Service
11.2020 - 06.2021
Office Assistant to Graduate Dean
Jackson State University
08.2018 - 05.2019
Starbucks Barista
Harrah's Gulf Coast Casino & Hotel
05.2018 - 03.2020
High school diploma - undefined
West Harrison High School
Bachelor's - Social Work
Jackson State University
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