Joi Lee
Baton Rouge,LA
Summary
Proven leader and effective decision-maker, adept in cash handling and customer service, enhanced McDonald's team performance through strategic training and mentoring. Excelled in resolving escalated customer issues, embodying company values with a focus on impactful achievements.
Overview
9
9
years of professional experience
Work History
Shift Manager
McDonald's
10.2015 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
St.Amant High
Gonzales, LA05-2012
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
McDonald's
10.2015 - Current
St.Amant High