Joi Dandridge
Collinsville
Summary
Professional fashion industry expert prepared for this role with solid background in trend analysis, merchandising, and visual display. Strong focus on team collaboration and achieving results, adaptable to changing needs. Excellent communication, problem-solving, and customer service skills with keen eye for style and detail. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Fashion Associate
Walmart
02.2024 - Current
- Curated fashion displays to enhance visual merchandising and attract customer interest.
- Assisted customers with product selection, providing personalized styling advice and support.
- Managed inventory levels, ensuring accurate stock replenishment and organization on the sales floor.
- Collaborated with team members to execute promotional events and in-store activities effectively.
- Trained new staff on customer service protocols and product knowledge for improved team performance.
- Analyzed sales trends to identify opportunities for merchandise optimization and increased profitability.
- Developed training materials for seasonal collections, enhancing team awareness of current fashion trends.
- Led initiatives to streamline operational processes, improving overall efficiency in stock management and customer service.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained understanding of current inventory, merchandising, and in-store placement to inform sales strategy.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Employed strong sales and communication techniques to facilitate Number% increase in sales.
- Acquired knowledge of various designers'' collections, enabling me to provide expert guidance for customers seeking specific styles or brands.
- Managed inventory and ensured proper stock levels for high-demand products.
- Fostered a welcoming environment that encouraged customer loyalty through friendly interactions.
- Developed creative solutions for challenging situations involving customer complaints or returns while maintaining a professional demeanor at all times.
- Participated in ongoing training sessions to stay current on the latest fashion trends and industry best practices.
Cashier
Walmart
02.2014 - Current
- Greet people and assist if needed
- Cashier
Money Center Associate
Walmart
08.2022 - 01.2024
- Processed customer transactions efficiently using advanced point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Assisted customers with financial service inquiries, providing exceptional service.
- Collaborated with team members to optimize daily operations and workflow efficiency.
- Trained new associates on cash handling procedures and customer service standards.
- Implemented strategies to reduce transaction times, enhancing customer satisfaction.
- Monitored compliance with financial regulations, ensuring operational integrity.
- Led initiatives for improving accuracy in money center transactions and reporting processes.
- Performed various money center services to customers.
- Identified cross-selling opportunities through attentive listening and understanding of customer needs.
- Processed loan applications, verifying necessary documentation for successful approval rates.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Loaded customer credit cards and signed up new customers for card programs.
Customer Service Representative
Walmart
05.2016 - 07.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed complex customer accounts, ensuring accurate and timely service delivery.
- Trained new team members on customer service protocols and software systems.
- Implemented process improvements that enhanced customer satisfaction and streamlined operations.
- Collaborated cross-functionally to resolve escalated issues, fostering a team-oriented environment.
- Developed training materials to enhance knowledge retention among staff members.
- Led initiatives to improve response times, resulting in increased operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate - General studies
Patrick Henry Community College
Martinsville, VA05.2016
Skills
- Office software usage
- Customer care
Additional Information
In need of a job
Timeline
Fashion Associate
Walmart
02.2024 - Current
Money Center Associate
Walmart
08.2022 - 01.2024
Customer Service Representative
Walmart
05.2016 - 07.2021
Cashier
Walmart
02.2014 - Current
Associate - General studies
Patrick Henry Community College