Joi Perry
CRISP Shared Services - CRISP DC
Washington,DC
7
years of professional experience
Results-oriented professional with extensive experience in organizational strategy development and interdepartmental coordination. Skilled in analyzing workflows to enhance health information exchange tools and fostering collaboration among healthcare providers and stakeholders to drive effective outreach initiatives.
Work History
Outreach Manager
1 Year 9 Months- Formulated comprehensive outreach strategy to cultivate and strengthen collaborative partnerships with District healthcare providers, government agencies, and stakeholders.
- Analyzed workflows and presented strategic insights to drive adoption and enhance functionality of health information exchange (HIE) tools.
- Analyzed stakeholder goals and developed targeted engagement initiatives to improve alignment with organizational priorities.
- Spearheaded initiatives to align client needs with operational strategies through collaboration with product, technical, and policy teams.
Account Manager
2 Years 8 Months- Conducted in-depth analysis of client needs and delivered personalized solutions for healthcare clients, promoting optimal tool utilization and adoption rates.
- Evaluated operational metrics and utilization patterns to uncover growth opportunities, enhancing strategic outreach initiatives.
- Coordinated stakeholder interactions to foster project alignment and enhance transparency throughout the project lifecycle.
- Managed conflict resolution for escalated client concerns, fostering trust and loyalty among stakeholders.
- Engaged with key stakeholders in assigned accounts to build enduring relationships that promote client trust and loyalty.
Care Coordinator - Consultant
2 Years 2 Months- Oversaw Medicaid billing reconciliation and compliance activities, enhancing program operations and providing accurate leadership reporting.
- Developed and implemented training programs for case management staff, ensuring effective team support and coordination.
- Conducted thorough assessments and implemented quality assurance strategies to improve care processes and uphold regulatory compliance.
- Reviewed and interpreted patient feedback to identify critical areas for service enhancement and overall satisfaction.
- Employed company software and databases to systematically document services performed and patient conditions, enhancing data accuracy and accessibility.
Interim Director (Consultant)
11 Months- Spearheaded strategic planning initiatives focused on elevating service delivery standards and maximizing operational efficiency.
- Developed targeted training modules for caregivers, focusing on skill enhancement and alignment with industry compliance standards.
- Conducted comprehensive quality assurance assessments to guarantee adherence to consistent care practices in every service location.
- Coordinated efforts with healthcare professionals to develop optimized care plans for improved patient results.
Education
Bachelor of Science - Psychology
Skills
Interdepartmental coordination
Stakeholder relationship management
Client relationship management
Organizational strategy development
Operational efficiency enhancement
Regulatory compliance in healthcare
Timeline
Outreach Manager
CRISP Shared Services - CRISP DC
10.2024 - CurrentRead More
Account Manager
CRISP Shared Services - CRISP DC
01.2022 - 09.2024Read More
Interim Director (Consultant)
SYNERGY HomeCare
04.2020 - 03.2021Read More
Care Coordinator - Consultant
Altasource Management Company
10.2019 - 12.2021Read More
Michigan State University
Bachelor of Science from Psychology
Read More