Joi Rodriguez (Active Duty Spouse)
Dacula,Georgia
Summary
Detail-oriented and reliable professional with a proven track record of overseeing multiple tasks and managing competing priorities effectively. A positive attitude drives a commitment to excellence and collaboration, fostering a productive team environment. Eager to embrace additional responsibilities that align with team objectives and contribute to overall success. Strong organizational skills ensure consistent adherence to deadlines without compromising quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
UM Coordinator II (Remote)
Humana, Inc.
11.2022 - 05.2025
- Maintained confidentiality of patient records and information.
- Assisted in the ordering and receiving of medications.
- Collaborate with multiple roles/departments/providers/team members
- Create and send out written correspondence
- Contacted physicians and insurance companies to resolve prescription issues.
- Developed and implemented quality control procedures.
- Ensured accuracy in the preparation and delivery of medications.
- Followed all HIPAA regulations and maintained patient confidentiality.
- Collaborated with healthcare professionals to provide accurate information on pharmaceuticals and enhance patient safety.
- Maintained accurate records of patient information and medications.
- Make outbound calls to engage providers to verify clinical information
- Streamlined administrative processes, improving efficiency in document management and reporting systems.
Onboarding Specialist (Remote)
Home Depot
05.2018 - 10.2022
- Welcomes newly hired providers and employees
- Onboarding 30-60 vendors (project 600 vendors)Facilitated onboarding processes to enhance new hire integration and retention.
- Developed training materials to support employee learning and compliance with company policies.
- Coordinated orientation sessions, ensuring all new hires received essential information and resources.
- Collaborated with cross-functional teams to streamline onboarding workflows and improve efficiency.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Verify they all providers credentials and certificates are up to date
- Analyzed onboarding data to identify trends and recommend strategic improvements to the process.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Mentored junior team members in best practices for effective onboarding procedures.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Surgery Coordinator/ Endoscopy Tech
Digestive Care
01.2017 - 03.2018
- Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
- Managed patient intake processes, streamlining documentation and enhancing overall efficiency.
- Trained new staff on operational workflows and software systems for scheduling and patient management.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Checked patients in and out and collected payments.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Monitored vital signs and recorded patient data during procedures.
- Developed standardized processes for equipment maintenance and inventory management.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Transferred scopes to appropriate department for repairs and maintenance.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Prepared for upcoming procedures by effectively setting up and tearing down rooms.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Coordinated with facilities to set up surgeries for 55 Patients.
Medical Administrative Assistant/ Medical Assistant
GA Clinic
06.2014 - 02.2018
- Managed patient scheduling and appointments.
- Monitored patient medical records for accuracy and completeness.
- Provided administrative support to the medical team, including doctors, nurses and other medical personnel.
- Created and maintained filing systems for patient records.
- Handled incoming calls and directed them to the appropriate personnel.
- Managed patient records and archived medical records.
- Adhered to compliance standards to ensure accurate billing and documentation.
- Operated office equipment, such as computers, copiers, and fax machines.
- Prepared medical documents, such as insurance forms, medical records, and discharge summaries.
- Assisted with medical coding and filing of claims.
- Collected and processed payments from patients.
- Administered medications following proper protocols and dosage guidelines to ensure patient safety and adherence to treatment plans.
- Performed venipuncture and other specimen collection procedures.
- Collected and documented patient medical histories and vital signs.
- Assisted physicians with exams, patient treatments, and diagnostic tests.
- Assisted in the preparation and maintenance of medical supplies.
- Performed EKG tests and administered injections.
- Assisted in the development of patient care plans.
- Scheduled diagnostic tests and kept track of results.
Education
Central Sterile Processing -
Sandhills Community College
Pinehurst, NC04.2025
EKG Tech - undefined
Sandhills Community College
Pinehurst, NC01.2024
Medical Assistant - undefined
Parks College
Arlington, VA01.2006
High School Diploma - undefined
John Adams High School
06.2004
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Presenting ideas and plans
- Terminology and billing
- Skilled in Written, and Oral
- All Internet Browsers
- Management/Documentation
- Office Management
- Effective Customer Service
- Problem Solving Skill Set
- EClinical/Practice Fusion
- ChromeProficient in medical
- Ability to type 45 wpm
- Communication
- Collection/Analysis/Reporting
- Healthcare Education
- Patient Interviews
- Time Management
- Records Maintenance
- NextGen/Practice MD
Certification
- SPT - Sterile Processing Technician
- CET - EKG Technician
- HIPAA
- Bloodborne Pathogen
- CPR/AED
ADDITIONAL INFORMATION
- Volunteer
- Sun Pediatrics
- Lead Admin/Medical Assistant
- Weight loss clinic
- Coordinator/ Medical Assistant
- Fertility Clinic
- Lead Coordinator/Medical Assistant
Timeline
UM Coordinator II (Remote)
Humana, Inc.
11.2022 - 05.2025
Onboarding Specialist (Remote)
Home Depot
05.2018 - 10.2022
Surgery Coordinator/ Endoscopy Tech
Digestive Care
01.2017 - 03.2018
Medical Administrative Assistant/ Medical Assistant
GA Clinic
06.2014 - 02.2018
EKG Tech - undefined
Sandhills Community College
Medical Assistant - undefined
Parks College
High School Diploma - undefined
John Adams High School
Central Sterile Processing -
Sandhills Community College
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