Joi Shimazaki
Cerritos,CA
Summary
Customer service expert with over 30 years of experience across a number of different industries. Committed and goal-driven professional with a relentless pursuit of excellence, seeking opportunities with organizations that champion Diversity, Equity and Inclusion (DEI) and advocate for LGBTQ+ initiatives. Passionately driven to further develop a career path and am enthusiastic about continuous learning. Aspire to apply extensive expertise in customer service and administrative services while actively contributing to the cultivation of an inclusive an diverse work environment.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Norman USA
08.2023 - Current
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Billing/Customer Service Representative
Spectrum/Charter Communications
11.2021 - 07.2023
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Service Support Specialist
City Of Carrollton
05.2021 - 11.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Billing/Data Entry Clerk
United Health Group, Optum 360
04.2014 - 05.2021
- Exceeded performance targets consistently while maintaining strict adherence to privacy guidelines set forth by regulatory bodies such as HIPAA and HITECH Act provisions.
- Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
- Worked effectively in fast-paced environments.
Education
No Degree - Administration of Justice
Cerritos Community College
Norwalk, CASkills
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- De-Escalation Techniques
- Teamwork and Collaboration
- Verbal and written communication
- Calm Under Pressure
- Empathy and patience
- Performance Metrics
Timeline
Receptionist Administrator
Norman USA
08.2023 - Current
Billing/Customer Service Representative
Spectrum/Charter Communications
11.2021 - 07.2023
Service Support Specialist
City Of Carrollton
05.2021 - 11.2021
Billing/Data Entry Clerk
United Health Group, Optum 360
04.2014 - 05.2021
No Degree - Administration of Justice
Cerritos Community College