Joi Spencer
Maple Heights,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Experienced Cashier with a background in customer service and retail. Detail-oriented, friendly, and hardworking.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Cleveland Clinic
06.2022 - Current
- Ensured compliance with HIPAA regulations to maintain the confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Trained new hires on department procedures, policies, and software systems.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Cashier
Marshalls
07.2023 - 02.2024
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, and refunds, and resolved transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier Team Lead
Taco Bell
09.2020 - 07.2021
- Promoted specific item options to drive sales and achieve add-on purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, and debit payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Hostess/Cashier
Quaker Steak & Lube
06.2020 - 07.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Answered customers' questions about hours, seating, current wait time and other information.
- Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Answered questions about food and order statuses for waiting customers..
Cashier
Sonic
04.2019 - 09.2019
- Operated cash register, collected payments, and provided accurate change.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to the supervisor.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners, and printers.
Education
Bachelor of Arts - Criminal Justice
University of Akron
Akron, OH05.2025
High School Diploma -
Maple Heights High School
Maple Heights, OH05.2021
Skills
- Cash register operation
- POS systems
- Merchandise restocking
- Issue resolution
- Customer greeting
- Credit and cash transactions
- Customer Assistance
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Insurance Billing
- Insurance verifying
- Patient Confidentiality and Data Security
Timeline
Cashier
Marshalls
07.2023 - 02.2024
Patient Access Representative
Cleveland Clinic
06.2022 - Current
Cashier Team Lead
Taco Bell
09.2020 - 07.2021
Hostess/Cashier
Quaker Steak & Lube
06.2020 - 07.2021
Cashier
Sonic
04.2019 - 09.2019
Bachelor of Arts - Criminal Justice
University of Akron
High School Diploma -
Maple Heights High School